ACS Foundation profile banner profile banner

Melbourne Internship - IT Help Desk Intern

About Us

We are one of the largest retail suppliers in Australia. 

Job Description

In summary, the main objective of this role is to;

  • To provide ongoing phone support, remote troubleshooting, and training on all system applications running at stores and Support Group.
  • To monitor and maintain all incidents logged in the incident management software.
  • To offer all Support Group Team Members the first point of call for support for all their IT systems and applications issues.
  • To feed back and advise the IT Department on system usage, user difficulties, software defects, and areas for improvement.


  • Provide 1st& 2nd Level support to stores and support group via phone and in person, including, but not limited to the following systems:
    • POS software and hardware, including EFTPOS
    • Mobile/PDA devices
    • LAN and WLAN networks (stores)
    • Telstra services, including PSTN, ISDN, and ADSL
    • PABX and IP-based phone systems (stores)
    • Prioritise issue resolution to ensure minimal impact to stores’ trading.
    • Assist users with software and/or hardware technical issues & difficulties.
    • Assist users of our PC/Laptop fleet in the Support Group.
    • Assist users of our Samsung and iPhone mobile phones.
    • Assist users of our Printer Fleet. 
  • Prioritise issue resolution to ensure minimal impact of incidents.
  • Ensure all BOS & POS systems are operating in a secure and stable environment.
  • IT Call logging and Software Maintainance 
  • Support Other IT Teams
  • Perform basic systems administration tasks 
  • Provide Remote Training 
  • Incident Request and Lifecycle Management 
  • Report Site Incidents 

Essential Skills:

  • Strong Telephone and Communication Skills
  • Experience working in a retail environment.
  • Tertiary qualification in IT (currently studying is acceptable)
  • Ability to work effectively in a fast-moving and changing environment.
  • Ability to manage competing priorities.
  • Ability to work in a team, whilst also being able to work unsupervised.
  • Knowledge of Windows operating systems.
  • Experience in troubleshooting hardware and software issues.

Desirable Experience:

  • Studying a Business Information Systems Degree or similar is preferred but not essential.
  • Experience in POS or other retail systems is preferred but not essential.
  • ITIL qualification is preferred but not essential

This Internship amounts to $38,000 tax-free for an Undergraduate and $42,000 for a post-graduate working 38 hours a week for 12 months.

Closed 4 months ago
Closed 4 months ago
  • Job type:Internships
  • Disciplines:

    Computer Science, Cyber Security, Data Science

  • Work rights:

    Australian Permanent Resident, New Zealand

  • Locations:


  • Closing Date:23rd Jul 2021, 7:00 am


Enter an employer or university you want to find in our search bar.