2022-23 Cloud Support Graduate - Sydney

Job summary
Would you like to use the latest  cloud computing technologies? Do you have an interest in helping  customers understand application architectures and integration  approaches? Are you familiar with best practices for applications,  servers and networks? Do you want to be part of a customer facing  technology team helping to ensure the success of Amazon Web Services  (AWS) as a leading technology organization

Key job responsibilities
Why Premium Support:
· Career development: We promote advancement opportunities across the organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
·  We hire smart people who are keen to build a career with AWS, so we are  more interested in the areas that you do know instead of those you  haven’t been exposed to yet.
· Support engineers interested in travel  have presented training or participated in focused summits across our  sites or at specific AWS events.
· As we operate on a follow-the-sun  model, with Premium Support sites located globally, there is no after  hours on-call or mandated overtime in this role.
As a member of the  AWS Support team you will be at the forefront of this transformational  technology, assisting a global list of companies and developers that are  taking advantage of a growing set of services and features to run their  mission-critical applications

A day in the life
On a typical  day, a Support Engineer will be primarily responsible for solving  customer’s cases through a variety of customer contact channels which  include telephone, email, and web/live chat. You will apply advanced  troubleshooting techniques to provide tailored solutions for our  customers and drive customer interactions by thoughtfully working with  customers to dive deep into the root cause of an issue.

You may  be required to work a staggered week; either Sun-Thu or Tue-Sat (no  on-call) to As we operate on a follow-the-sun model, with Premium  Support sites located globally, there is no after hours on-call or  mandated overtime in this role.

About the team
Apart from  working on a broad spectrum of technical issues, an AWS Support Engineer  may also coach/mentor new hires, develop & present training,  partner with development teams on complex issues or contact deflection  initiatives, participate in new hiring, write tools/script to help the  team, or work with leadership on process improvement and strategic  initiatives.

BASIC QUALIFICATIONS

•  You must be in the final year of a university undergraduate or  postgraduate degree or have completed your university studies within the  past 24 months of applying.
• Enrolled/Completed a degree in  Computer Science, Computer Engineering, Information Technology at TAFE  or relevant tertiary institution
• You must have Australian/New Zealand citizenship or Australian permanent residency at the time you submit your application.
• Experience or coursework in networking protocols such as HTTP, DNS and TCP/IP
•  Experience or coursework in operating systems such as Linux (Ubuntu,  CentOS, RedHat) and/or Microsoft Windows Server and associated  technologies (Active Directory, Exchange etc.)
• Strong analytical and troubleshooting mindset

Expertise in ONE of the following areas:
· System Administration Or System Engineering
· Networking and Security
· Database Administration
· Big Data tools & technologies
· Deployment (DevOps tools and technologies)
· Programming/development skills
· Storage & Content Delivery Network

PREFERRED QUALIFICATIONS

• Knowledge of internet fundamentals and cloud computing concepts
• Familiarity with DevOps, Database, Storage, or Big Data concepts
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
• Experience working in a customer-facing support role

For more insight on the role, please check our Youtube link: https://www.youtube.com/watch?v=6YQ-SqH028k

Note:  Applications are reviewed on a rolling basis. For an update on your  status, or to confirm your application was submitted successfully,  please login to your candidate portal. Please note that we are reviewing  a high volume of applications and appreciate your patience.

Amazon  Web Services is an equal opportunity employer and value diversity at  our company. We do not discriminate on the basis of race, religion,  color, national origin, gender, sexual orientation, age, marital status,  veteran status, or disability status

Acknowledgement of country:
In  the spirit of reconciliation Amazon acknowledges the Traditional  Custodians of country throughout Australia and their connections to  land, sea and community. We pay our respect to their elders past and  present and extend that respect to all Aboriginal and Torres Strait  Islander peoples today.