We recognise the importance of engaging with communities from culturally and linguistically diverse backgrounds to help improve access to and equity in our services.
We continue to enhance staff training to raise cultural awareness and understanding. Our Developing Cultural Awareness learning module has now been completed by almost 98% of our staff.
We continue to prioritise callers to our Customer Contact Centre who use the Telephone Interpreter Service to help customers who have difficulty speaking and understanding English. This has reduced call waiting times for these callers and their interpreters and is a valuable and important service.
We recently launched the Lunar New Year money tips campaign on ASIC's MoneySmart website. The Lunar New Year article was published in Vietnamese, Chinese and Korean on MoneySmart and was also published in ethnic newspapers like the VietTimes and Weekly Korean Life Review.
ASIC has also launched a MoneySmart video in Cantonese and Mandarin for the Lunar New Year.
The Multicultural Access and Equity Committee is committed to ensuring that we are engaging in best practice when working with Cultural and Linguistic Diverse (CALD) communities.
We encourage applicants from diverse backgrounds to apply for roles at ASIC.