Junior Helpdesk / Support Engineer - Immediate Start

ABOUT US

For over 18 years, the team at Boost IT has been providing exceptional service to hundreds of businesses across Australia via a small dedicated team.

We believe that every business should have proactive allies that keep promises, help them grow and provide strategic value.

THE ROLE

Full-Time (Mon to Fri / 9am to 5pm)

We are looking for an enthusiastic and responsible well-presented Junior Helpdesk / Support Engineer to join our small dedicated national team. This role would suit someone who is a team player but can work alone. You are expected to have excellent customer service and communication skills. In this role you will also: 

• Provide Remote and Onsite IT Support
• Install laptops, desktops and mobile devices
• Install printers, servers and network devices for clients
• Troubleshoot Hardware and Software related issues
• Troubleshoot Network and Cloud related issues
• Provide Support for Microsoft Technologies including Microsoft 365
• Assist with Weekly, Monthly and Quarterly Maintenance tasks
• Assist with maintaining WordPress Websites
• Resolve Service Requests & Helpdesk Tickets
• Communicate to clients and provide exceptional customer service
• Provide after-hours support when required

Work in the stunning heritage-listed Anzac Square building in a premium office with a friendly and experienced team. Expect on-the-job training, time to further your education, and to attend industry events. Gain exposure to the latest trends in the industry.

SKILLS & EXPERIENCE

• MUST be customer service-focused and have strong communication skills.
• MUST have at least 6 months of part-time or full-time experience working in an IT / Technology Support role in the retail or services areas.
• MUST have a valid Australian Drivers license with your own car (onsite support will be required from time to time).
• Desirable experience in troubleshooting laptops and desktop hardware/software.
• Desirable experience in troubleshooting Networking, Printing, WiFi and cloud issues.
• Experience with Microsoft 365 and Windows 10/11 Products is an advantage.
• Strong attention to detail.
• Good written, verbal and interpersonal skills with a positive attitude.
• Excellent organisational and multi-tasking skills.

A genuine passion for Information Technology and excellent communications skills are a must. Experience in a customer service role would be highly regarded.

The successful applicant for this role will be part of a tight-knit team of IT experts that will enable you to learn and lift your game in a professional and fun environment. Excellent training will be provided, and you will gain access to a professional training budget to advance your Microsoft skill set.

WHAT WE HAVE

• An experienced and passionate team to learn from
• Work with a wide variety of clients around Australia across many sectors
• Modern and Spacious Office located in the Brisbane CBD, 1 min walk from Central train station
• Fortnightly social events on the Rooftop with great views and vibes
• Complementary Team Breakfast every fortnight
• In-house Microsoft 365, Azure and Cyber Security training
• In-house WordPress training
• We will cover your Microsoft 365 Exam Certification Fees
• Take your birthday off on us!
• Flexible work-from-home arrangement
• Provide you with a Car allowance and Travel Card
• Provide you with a mobile phone
• Provide you with a laptop

Ready to get started? Apply now via the Seek Website. Only applications with a cover letter will be considered.