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Customer Care Specialist

This role is open to applicants who live in or close to Central Victoria, including the Ballarat, Horsham, and Bendigo regions.

We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us!

At CommBank, we believe in rewarding your development and performance. As you learn and gain new skills with us, your salary will increase too. 

Do work that matters

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

See yourself in our team 

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service. 

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

Work from home with us

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated private work area and a fast and stable connection to the internet. You will also need to live in an area with adequate mobile coverage or have a home phone line installed - leave the rest to us! 

*Please note; you may be required to attend one of our locations from time to time if any technical support is required. On that basis, we would prefer applicants to be based within an easy commutable distance from one of our business banking centres in either Ballarat, Bendigo or Horsham.

Our shifts and training

We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one. Training will be conducted virtually for 4 weeks, with further on-the-job training and support for an additional 9 weeks!

We have multiple Part Time positions available operating on the below shift: 

9:30am -3:00pm Tuesday to Saturday 

*Please note; the first 4 weeks will be 9:30am-3:00pm Monday to Friday, before reverting to the permanent shift.

Your development

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Closed a month ago
Closed a month ago
  • Job type:Part Time Student Jobs
  • Disciplines:

    Accounting, Actuary, Administration, Agriculture, Arts and

  • Work rights:

    Australian Permanent Resident, Australian Citizen

  • Work from home:

    Hybrid remote

    Hybrid remote

    Employees are allowed to work remotely some of the time but most of the work is done at the company’s physical office. Remote work is considered a perk or a privilege. For example, an employee may work from home for 1-2 days per week.

  • Locations:

    Ballarat, Bendigo, Horsham

  • Closing Date:3rd Jun 2022, 12:59 pm


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