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Customer Support

About the Role

A great opportunity to get hands on experience with one of Australia’s Industry Leaders in Crown’s Smithfield Head Office. As the InfoLink Support Analyst you will be responsible for providing technical support service to Crown’s InfoLink Customers in Australia by ensuring hardware, software, data and networks are supported and maintained efficiently according with the company’s InfoLink objectives. 

Responsibilities and Duties

  • Record and manage requests and queries to the InfoLink Service Desk
  • Provide 1st Level support services to customers
  • Answer all incoming calls in a courteous and efficient manner and interpret the customer needs and act accordingly
  • Identify and report common issues for continuous improvement opportunities
  • Aid the Project Management Team where necessary for customer installations.
  • Assist the InfoLink Technology members as required.
  • General ad hoc

Knowledge, Skills & Experience 

  • Result driven and solutions focused
  • Exceptional customer service skills.
  • Team player with the ability to work autonomously
  • Excellent written and verbal communication skills
  • Demonstrated industry experience in a corporate environment

How you can apply

Contact us with an up to date Resume, make sure you include details about your work experience and qualifications and send it through using the ‘Apply Now’ button and you will be directed to our Seek advertisement.

Closed 3 days ago
Closed 3 days ago
  • Job type:Entry Level Jobs
  • Disciplines:

    Business and Commerce, Logistics and Supply

  • Work rights:

    Australian Permanent Resident, Australian Citizen

  • Locations:


  • Closing Date:16th Jan 2022, 12:59 pm


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