Take your IT career to the next level with this well recognised and reputable business that specialises in consumer electronics. This role is perfect for a well-rounded customer service professional who is tech savvy with exceptional communication skills and a strong problem solving ability. The ideal candidate will have a strong understanding of cloud technologies and have the availability to be flexible with their shifts (24 hour rotating roster).
The role responsibilities include;
- Providing tailored customer operations support to our large customer base.
- Coming up with efficiencies by reviewing work flows, procedures, and performance.
- Executes customer operations policies and procedures.
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
- Initiates problem solving action and follows through to resolution.
- Performs root-case analysis of problems to formulate and recommend improved alternative operations.
- Conducts in-depth analysis employing both standard and new methods.
- Works with management to establish goals and objectives for developing innovative customer operational strategies.
- Receives little instruction on day-to-day work and general instructions on new assignments.
- Provides resolutions to a diverse range of complex problems where analysis of data requires evaluation of a variety of factors.
To ensure success you will ultimately have experience working in a customer service role in a technical setting, and have sound administrative skills including an intermediate knowledge of the Microsoft office suite and be comfortable learning new CRM systems. A relevant tertiary qualification would be highly desirable as would any prior experience working in a NOC. This role will be offered on a 6 month contract with a possible extension.
Interested parties are asked to apply immediately.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx).
Quoting ref no. JO-2107-105100. Want to know more about Davidson? Visit us at www.davidsonwp.com [link removed]
- Job type:Graduate Jobs
Computer Science, Cyber Security, Data Science...
- Work rights:
New Zealand Citizen, Australian Permanent...
- Closing Date:12th Oct 2021, 12:59 pm