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Graduate Systems Support Engineer - Immediate Start

  • Fast Paced, dynamic role in Global Company
  • Work on High Tech Warehouse/DC automation systems 
  • Generous on-call allowance!

Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs.

Our innovative portfolio meets the demands of an ever changing supply chain landscape and is designed to deliver a clear competitive edge. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers.

The Opportunity

We currently have an exciting opportunity for a Graduate Systems Support Engineer (Application/Software Support) to join our Customer Service team. In this role, the primary objective is to provide technical support and assistance to our customers with their Dematic material handling systems integrated software. As part of the customer service department you will be required to support and implement in-house software applications running on real time systems.

The role is based in our office located in Notting Hill, VIC.

Key Responsibilities

  • Provide remote technical support and troubleshooting of technical issues of Dematic software products and systems
  • Work with the Dematic Contact Centre in handling support calls and providing regular updates
  • Participation of project work and commissioning of new systems on our customer sites
  • System monitoring, validation and regression testing
  • Update and contribute to the support team Confluence knowledge base
  • To work autonomously and as part of a team
  • Ensure all administration work is completed and submitted on time and correctly
  • Use hazard identification tools and systems to ensure safe work practices are used and customer sites are hazard free.
  • Participate in the on-call roster providing remote out of hours system coverage support

What We Are Looking For

Successful candidates will possess the following qualifications, skills & experience:

  • Engineering, Computer Science or similar discipline
  • Strong analytical, diagnostic and troubleshooting skills in predominately Windows environments (2008, 2012, 2016, 20109 & 2022).
  • Knowledge of and experience with SQL Servers, networking, LANs 
  • Ability to use root cause analysis techniques to trace problems to their source
  • Excellent customer service skills with the ability to build and maintain positive and constructive relationships with both internal and external stakeholders
  • Candidates with material handling systems or Warehouse Management Systems (WMS) experience will be highly regarded
  • Knowledge of C++, C#, .NET, Python, Powershell (Windows), HTML will be highly regarded
  • Knowledge of PLC software (i.e. Siemens and Rockwell) will be highly regarded
  • Strong communication skills, with the ability to work well with people from many different disciplines with varying degrees of technical and business expertise.
  • Availability and willingness to participate in an on-call roster providing remote after hours support by phone and email

We are looking for a self-motivated individual who has a strong desire to learn and develop new skills. To be successful in this role, you will need to have advanced problem solving skills, high attention to detail, and the ability to manage your time and prioritise to meet deadlines.

The position will require standby / after hours support work and some interstate travel to customer sites may be required. An attractive salary package and on-call allowance are on offer as well as outstanding career opportunities within a growing global business.

How To Apply

If you would like to apply for the above position, please click on the ‘Apply for this job’ button below and submit your resume. Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.

Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.

Closed 2 months ago
Closed 2 months ago
  • Job type:Entry Level Jobs
  • Disciplines:

    Computer Science, Cyber Security, Engineering Software,

    ...
  • Work rights:

    Australian Permanent Resident, New Zealand

    ...
  • Locations:

    Melbourne

  • Closing Date:1st Jul 2022, 1:59 pm

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