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Care Advisory Associate

Looking for Client Services jobs, Client Relations roles or Customer Success positions in Adelaide? Keen to work for an award-winning tech startup? Apply for this graduate job today!
Company Profile - HealthTeach
Already well-established in Singapore & Malaysia, this fast-growing HealthTech startup is expanding in Australia. They are on the hunt for committed & hardworking team members who share their values and care about the important mission ahead. Their award-winning smart technology provides an essential care solution for trained care professionals to manage caregiving effectively with seniors & adults.
They are redefining in-home caregiving and the technology they build is transforming the care delivery experience. Dedicated to its social mission, the company is growing fast and is looking for empathetic, talented people to join the fast-growing innovative team.
Job Description - Client Services Executive
This is the perfect entry-level position for a fantastic communicator to join the client services team.
You will be the first point of contact for potential new customers carrying out a truly consultative approach gaining a deep understanding of the client’s needs and communicate the most appropriate bespoke service the team can offer.
Job Responsibilities - Client Services Executive
In this Client Services role, you will be tasked with the following duties, but not limited to:
  • Be the first touchpoint for clients conducting consultative qualification of clients over phone and email
  • Follow-up on inbound leads and articulate the value proposition to prospective clients
  • Identify and deliver the best next steps or resources to assist customers and users
  • Navigate and organise a high volume of inbound leads
  • Learn best practices with the technology and assist current app users with any technical issues
  • Learning about the care industry and unique requirements to strategically upsell or cross-sell offerings
  • Work closely with the Care Operations team to ensure processes are running efficiently
Job Requirements - Client Services Executive
  • Communication skills are vital so you must have excellent written and verbal communication skills
  • Previous experience in a dynamic startup environment, hospitality or healthcare company is a plus!
  • Customer-centric mentality
  • It would be a bonus if you have inbound sales or customer support exposure
  • The ability to seek out answers and use your initiative
  • An ability to work collaboratively to reach solutions
  • A willingness to learn and immerse yourself in the care industry
  • Heaps of energy and enthusiasm to build relationships and rapport with others
  • Highly organised and meticulous attention to detail
 
Benefits of the Job - Client Services Executive
  • Competitive graduate salary of $55,000 + super
  • Being part of an innovative business driving impact in the community – your work will directly impact people receiving care and their families
  • Training & ongoing support with an expert tight-knit and inclusive team. You will be flown to Melbourne for the first 2 weeks to meet the team and for training.
  • You will be one of the first hires in Adelaide as they expand the team, so a huge opportunity to drive growth
  • A fast-paced startup environment with fluid responsibilities and the chance to get involved across the team
 
 
Looking for Customer Success opportunities and Client Services jobs in Adelaide? If you're a personable graduate with previous customer-facing experience, apply to this fantastic new Customer Success job in Adelaide today!
Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this. 
Closed 11 days ago
Closed 11 days ago
  • Job type:Graduate Jobs
  • Disciplines:

    Administration, Arts and Humanities, Business and

    ...
  • Work rights:

    New Zealand Permanent Resident, Australian

    ...
  • Locations:

    South Australia

  • Closing Date:16th Jun 2022, 12:59 am

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