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Customer Service Assistant - FinTech

Interested FinTech jobs and Customer Support roles? Ready to start a career in Tech? This is the perfect Graduate role in Customer Support which can pave the way to Operations, Product, Sales or Marketing! Apply today!

Company profile - FinTech
This FinTech startup in Sydney is on a mission to create a simpler way for businesses to manage their expenses. The expert team have a strong background in the FinTech space with gurus from Financial services and Tech veterans.

They share a passion to help reduce operational expenditures, expense headaches and overall reduce costs for small businesses. With a beachfront office in Manly, they are looking for junior talent to kickstart their career in FinTech with this thriving team.

Job description - Customer Service Assistant - FinTech
You will be the first Graduate Customer Support hire and will be responsible for ensuring their customers are having a truly empowering experience. You will play a big part in helping to shape & define how they run their support operations and work closely with the COO.

It's an incredible opportunity to make your mark on operational processes, the development of the product, and be the voice of the business as they continue to build its customer base.

Job responsibilities - Customer Service Assistant - FinTech
This Customer Support role is the perfect way to get your foot in the door with this team, learn the product inside out & understand their customers.
You can expect the following duties, but not limited to:
  • Manage customer enquiries via email, chat & phone
  • Ensure issues are escalated appropriately
  • Develop & maintain Customer Support processes
  • Partner with Product & Customer Success teams to deliver product improvements
  • Measure & report key metrics
  • Create internal process documentation
There are lots of opportunities to progress into the wider team to suit your strengths, e.g Marketing, Operations, Product or Sales.

Job requirements - Customer Service Assistant - FinTech
  • Clear passion for user experience & understanding the importance of providing excellent Customer Service
  • Communication skills are essential! Strong written & verbal communication skills
  • Ability to problem solve
  • Any Customer Service experience is required
  • Attention to detail
  • Keen to be a part of a startup environment
  • Ability to manage your workload and prioritise tasks
  • Able to explain complex issues in the simplest forms
  • Interested in finding ways to use automation to improve inefficiencies
  • Positive attitude!
  • A bonus? Any experience in FinTech, payments cards provider, or book-keeping platform
Benefits of the job - Customer Service Assistant - FinTech
  • Expect a transparent workforce at the exciting startup stage where you have access to all department managers
  • Flexibility with hybrid working model to suit your lifestyle
  • An extra week of leave with 25 days of annual leave
  • Provided with state of the art technology & equipment
  • Expect a lot of merch!
  • Committed to their values of growth mindset - they are partnered with awesome providers to support your growth needs
  • Beachfront offices!
  • Team days & offsites
  • Being a part of defining future benefits for the teams!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
Closing in 14 days
Closing in 14 days
  • Job type:Graduate Jobs
  • Disciplines:

    Construction, Consulting, Property

  • Work rights:

    New Zealand Permanent Resident, Australian

  • Locations:

    New South Wales,

  • Closing Date:1st Jun 2022, 1:02 am


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