ICT Business Analyst and Support Internship

Who we are:

Gradability is Australia’s largest dedicated graduate employability specialist. Our whole focus is on boosting the employability and employment outcomes for domestic and international graduates. We are part of the SEEK and OES family of businesses. At Gradability, we believe in a world where every graduate has the skills and opportunity to pursue the career of their choice. We are focused on changing the employment landscape for graduates and have a relentless commitment to providing an employability edge through learning and industry connections.

What we do:

Our purpose, more than ever, is to revolutionise graduate employability and we do this by offering targeted programs to both domestic and international students.

Since 2008, we have helped over 35,000 graduates start their professional careers in Australia, primarily though our Professional Year Programs (offered under the Performance Education brand) but also through our various partnerships with universities and higher education providers.

To support even more graduates in their journeys from graduation to employment, we now offer a new, shorter program for domestic and international students across a variety of business areas, including Marketing, Accounting, Supply Chain and many more. The GAP Program combines interactive, virtual learning with practical experience gained on internship over a period of 12-16 weeks. We partner with over 11,500 Host Companies, allowing our dedicated Placements Team to find the right internship for our students, on time, every time. And it shows: 40% of our students are being offered a job directly from their internship.

This role is offered within the Gradability Accelerator Plus Program (GAP Program). The GAP Program is a 12-16 week program designed for graduates and students to bridge the gap between graduation and employment. It combines interactive, virtual learning across 3 learning and assessment modules to enhance your business skills, coupled with practical experience gained on internship in this role. Participants in the GAP Program are required to pay a fee to cover the Pre-Internship Preparation which provides them with valuable training and development to enter the professional workforce for the first time.

ABOUT THE ROLE

The hybrid BA/IT Support intern will be front line facing customers as part of its ICT Operations function. The intern will also be analysing the process workflows of the helpdesk support function of the business. They will be tasked with identifying areas of improvement and creating documents to support changes.

YOU WILL LOVE THIS ROLE IF:

You want to learn more about either ICT Support and/or Business Analysis

ABOUT YOU:

• Must have relevant qualifications in IT
• Be extremely passionate about joining the IT Support and BA space.
• Willingness to learn and great attitude
• Must have strong attention to detail
• Must have strong communication skills
• Knows the basic principles of IT Support including: ITSM, ITIL,SLAs etc.