What's the role?
Working in our supportive and dynamic head office based in Rhodes Corporate Park, you will be supporting our award winning customer service team with complaint handling, identification and root-cause analysis of complaints and the provisioning of high quality customer service. An exciting and meaty position offering variety, a voice and the ability to ‘own’ a piece of our incredible customer experience while understanding and interpreting the voice of customer.
Who is Hilti?
Welcome to Hilti. If you’re new to our industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and first-rate service. With some 27,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.
What does the role involve?
As a Customer Care Representative you will work as part of our award winning customer service team; supporting our amazing team from a customer care and complaints perspective. This is a challenging and exciting role, in which you will work cross-functionally to uncover the root cause of common complaints and execute change to reduce and eliminate these.
We have won Aon Hewitt's Best Employer award in Australia 5 years in a row (2011-2015) – an achievement that so far, no other Australian company has matched. We also won the CSIA (Customer Service Institute of Australia) Best Customer Service team in NSW award in 2014 and 2015.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training. In return for your exceptional performance and consistent results, you’ll receive one-to-one coaching, as well as exciting career development opportunities. Furthermore, we offer an attractive remuneration package, 5 weeks of leave and annual leave loading.
Why should you apply?
We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader.
What you need is:
- Solid and stable experience in a customer centric role
- High level communication skills; both written and verbal
- High learning agility with an eye for detail
- Ability to multitask, prioritise and manage time effectively
- Drive to develop strong and sustainable customer relationships
- Competent PC skills
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