What's the role?
We are seeking an exceptional customer service and administration guru to join our supportive team and on temporary/contract basis (circa 6 months). This is an exciting support position assisting with some major projects we are working on. The role is based in our friendly and highly engaged head office in Rhodes Corporate Park.
Who is Hilti?
Welcome to Hilti. If you’re new to our industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and first-rate service. With some 27,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.
What does the role involve?
As a Customer Service Consultant you will work as part of our award winning customer service team and be the first point of contact to our customers, both external and internal. You will provide our customer base with expert advice and solutions. This is a fast paced, dynamic and KPI driven environment.
We have won Aon Hewitt's Best Employer award in Australia 5 years in a row (2011-2015) – an achievement that so far, no other Australian company has matched. We also won the CSIA (Customer Service Institute of Australia) Best Customer Service team in NSW award in 2014 and 2015.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training. In return for your exceptional performance and consistent results, you’ll receive one-to-one coaching, as well as exciting potential opportunities to secure a permanent role. You will also have access to a free gym/pool on site and enjoy the professionalism and diversity of a highly awarded Global business.
Why should you apply?
We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader.
What you need is:
- A self- starter, with a high level of commitment and customer focus
- Superior telephone etiquette
- High learning agility with an eye for detail
- Ability to multitask, prioritise and manage time effectively
- Drive to develop strong and sustainable customer relationships
- Competent PC skills Prior experience in customer service and/or sales is desirable but not mandatory
If you are looking to build your career with a dynamic global organisation, we look forward to receiving your application. If you would like more information, please contact Janine on 02 8748 1117.
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