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IBM 2022 Asset Management Support Intern - Sydney

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

As an Asset Management Support Intern, you will have the opportunity work alongside the Technical Support team, monitoring customer cases across Asia Pacific in relation to asset management products. This role will provide the successful candidate with experience working in a fast-paced, global organisation, as well as the opportunity to further develop their technical skills in a professional and friendly work environment.

As an Asset Management Support Intern, you will:

  • Monitor queues for severity 1 (urgent) cases and assign them, or notify Dispatchers in other geographies
  • Communicate with clients via email and over the phone
  • Handle cases from other software teams and assist with reassigning cases to support teams in the UK and North America
  • Have an opportunity to perform Level 1 support role
  • Manage updates for the online team Wiki and work on reports / analytics
  • Get involved with projects run by the Australian Development Lab
  • Shadow professionals outside the immediate team to gain exposure (onsite consultations, pre sales demo’s, etc)

What skills and attributes do I need to be successful in this role?

  • At IBM we are interested in people who have a passion for technology. For this role, candidates pursuing studies in the following areas would be well-aligned: Software Engineering, Computer Science, Information Technology, Engineering, other degrees with a technical focus.
  • Customer service experience is highly desirable, in particular a good phone manner
  • Ability to work collaboratively as part of a team, as well as working independently when required.
  • A growth mindset, and commitment to continuous learning and personal development.

This is a full-time internship over 12months, commencing early Feb 2022.

We encourage you to apply if you:

  • Are currently enrolled in a tertiary degree at a University in Australia/ New Zealand (for the duration of the Internship Program)
  • Have less than 2 years relevant full-time work experience,
  • Maintain a credit average, and
  • Are an Australian Citizen.

Don’t wait to apply, we recruit on a rolling basis.

IBM welcomes applications from people of all backgrounds. If you require accommodations or adjustments, we encourage you to make us aware so that we can support you through the application process.

Our process includes Talent Acquisition reviewing applications, selecting candidates to complete online cognitive assessments (invitation received via email), then shortlisting candidates to complete the interview process.

It is helpful if you upload your CV, Academic Transcript (unofficial is acceptable) and Right-To-Work documents (Australian Passport or Birth Certificate/Photo ID)

Closed 9 days ago
Closed 9 days ago
  • Job type:Internships
  • Disciplines:

    Computer Science, Cyber Security, Defence, Engineering

    ...
  • Work rights:

    Australian Citizen

  • Locations:

    Sydney

  • POSITION START DATE

    Jan 2022 (approx)

  • Program Duration

    1 Year

  • Remote Friendly

    Blended

  • Closing Date:26th Nov 2021, 6:00 am

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