We have several junior trainee roles on within the Financial Services space with an immediate start.
Working in either client services or the credit analyst space. If you have recently graduated and want the chance to get a foot in the door in financial services this opportunity is for you !!
We are looking for enthusiastic graduates who have enjoy building relationships and are customer focused.
The key responsibilities of the role include:
- Loan transactions are assessed within agreed delegated authority and time frames. Agreed time frames are 4 business hours. During periods of high volumes and other events outside the control of the credit team however, this may result in longer turnaround times
- Timely decisioning and communication to brokers on submitted applications.
- Effective investigation into potential suspicious transactions and correct documentation.
- Issues escalated to team leader/manager in a timely manner to ensure best customer service levels.
- All loans are compliant with relevant legislation, ie NCCP, PPSA, AML & CTF Act.
- All loans are assessed in compliance with the Privacy Act
- Providing proactive support to customers via the phone as well after support
- Ensuring a positive experience for customers and acting as a brand ambassador
- Responding to customer enquires and providing product knowledge
- Maintaining KPI and SLA targets
- Identifying cross-selling opportunities to customers
- Ensuring accurate client information is recorded
- Conducting outbound calling incentives
To be considered for this position you will:
- Recent undergraduate degree in a relevant field (Business, Finance, etc.)
- Have a minimum of 1 years’ experience in customer service role while studying
- Be highly customer centric and focused
- Experience in a high-volume call centre a distinct advantage
- Excellent written and verbal communication skills
This is a great opportunity for a recent graduate to start their finance career. You will be offered full training and be part of a company that is growing.
These roles are sure to be in high demand. Interested candidates please get your details across by hitting on ‘apply’.
- Job type:Graduate Jobs
Banking and Finance
- Work rights:
New Zealand Citizen, Australian Permanent...
- Closing Date:25th Nov 2021, 12:59 pm