Ixperience Graduate Program 2023: Customer Service (New Zealand)

About Us 

The name IXOM may be new to you (it's only a few years old) but as an organisation we've been around for over a century. We now have more than 1,100 employees across 10 countries, so far. 

IXOM is a market leader in water treatment and chemical distribution in Australia and New Zealand, with an increasing presence throughout South East Asia and North America. 

Every day, we provide solutions to a range of industries including dairy, water, and food & beverage. 

Chances are, we are already part of your everyday life, in some way or another. To see how, go to our website, www.IXOM.com.   

This is an exciting time to join our business as we move towards a sustainable, successful, and promising future. 

The Ixperience Graduate Program 

Ixom is all about our people – we know our people are our most important resource and give us our competitive edge – this starts from day one.  We are committed to ensuring our graduates have the best possible start towards a successful, rewarding career and feel supported throughout their time with us. 

We have an exciting opportunity to join Ixom as a graduate in our Customer Service Team based in Auckland.   

This unique Graduate position will see you working closely with our Customer Service Team to provide outstanding customer service to all customers while solving our customers challenges. You will undertake structured rotations; you will start as a Customer Service Representative for 18 - 24 months, followed by gaining experience in the Warehouse / Distribution and Supply Teams or Commercial Sales.  Some of your key areas of responsibility for your first rotation will include the below and more: 

  • Working with Supply Coordinators and Logistics coordinators to ensure orders are met in line with company standards 
  • Working effectively and efficiently with Third Party Logistics providers to ensure Ixom customer satisfaction 
  • Ensuring customer purchase orders are processed accurately and efficiently for scheduling and delivery 
  • Providing prompt and accurate support to the Business, Account Managers and Product Managers 
  • Maintaining customer contacts in Ixom CRM 

At the end of the three years, you will have gained a solid grounding in Customer Service and Supply Chain to prepare you for a permanent role within the function.  

The benefits of our graduate program include: 

  • Gaining a permanent position on completion of your three-year graduate program 
  • The chance to rotate through various roles in the broader Customer Service team – starting with 18 - 24 months as a Customer Service Representative. 
  • An assigned mentor for support and career development   

Ixom is looking for people who have: 

  • A minimum three-year degree in Supply Chain/ Logistics, International Business or Business / Commerce.  
  • A strong ability to build relationships with Customers and stakeholders at all levels of the Organisation  
  • Ability to relocate within New Zealand if required.  Initial location will be Auckland.   
  • A well-rounded background with some work experience and/or an interest in extracurricular activities 
  • Flexibility and ability to deal with complexity 
  • A positive, inquisitive nature with the drive to excel and exceed expectations 
  • Resilience, maturity and accountability 
  • An open and inclusive attitude and a hunger for knowledge and experience 
  • Full rights to work in New Zealand  
Closing in 3 hours
Closing in 3 hours
  • Job type:Graduate Jobs
  • Disciplines:
    Arts and Humanities, Business and Commerce,
  • Work rights:
    New Zealand Permanent Resident, New
  • Work from home:

    Hybrid remote

    Hybrid remote

    Employees are allowed to work remotely some of the time but most of the work is done at the company’s physical office. Remote work is considered a perk or a privilege. For example, an employee may work from home for 1-2 days per week.

  • Locations:
    Auckland (New Zealand)



    Feb 2023 (approx)

  • Program Duration

    3 Years

  • Closing Date:25th Sep 2022, 1:59 pm


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