ITIL® v4 Foundation - Online Course

Are you looking to change careers into the world of IT project management? The ITIL® v4 Foundation will help you get certified for a role as an Information Technology Manager, Service Delivery Manager or IT Project Manager.

This certification will aid you if you’re currently an IT professional. It will teach you a basic understanding of the ITIL® framework allowing you to gain an understanding of how ITIL® can be used to enhance IT service management.

The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® Service Lifecycle, with a focus on the critical alignment of IT and business strategies.

Average salaries in an IT Project Manager role will range from $100-$140k a year, meaning it’s a lucrative industry to move into.

Course modules for ITIL® v4 Foundation

• Overview of the ITIL® Service Lifecycle
• ITIL® Service Strategy Concepts
• ITIL® Service Strategy Processes
• ITIL® Service Design Concepts
• ITIL® Service Design Processes
• ITIL® Service Transition Concepts and Processes
• ITIL®ServiceOperationConcepts
• ITIL® Service Operation Processes
• ITIL®ContinualServiceImprovement

Course level: Entry

Course length: 12 months

Ideal for: IT Project Co-Ordinators, IT Project Support, Help Desk Engineers, Project Management Assistants, Service Desk Managers, Project Schedulers, IT Project Managers, IT Operations Managers