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NAB Customer Operations Associate

  • Tired of doing the same role, day in, day out?
  • Ready to accelerate your banking career?
  • Dedicated pathway to further your career in banking

Your new role awaits

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have multiple opportunities available in our newly created Customer Operations team.

The Customer Operations Associate is not your typical banker role. This is a new role in a new team aligned to building multi-skilled next generation of bankers. As an Associate, you’ll complete numerous placements across NAB aligned to supporting our customers and bankers. Throughout each placement you’ll build on your banking knowledge and gain valuable experience to build your career in banking.

Your day will involve providing high quality customer service to your stakeholders which may include Relationship Managers, banking colleagues and our customers directly. Your tasks will vary and may include preparing lending submissions, performing credit analysis, interpretation of customer financials, file compliance, collation of customer information and much, much more! 

Customer Operations Team placements may include working across our divisions in Retail, Business & Private Banking and our enabling teams such as fulfilment and financial crime. The role is diverse and offers you the opportunity to work across customer supporting teams allowing you to build the core skills, knowledge and system competence essential for a banking career.

What you will bring:

  • Minimum 12 months banking and finance industry experience required 
  • Exceptional level of customer service and support  
  • Flexible and adaptable approach to work and changing environments  
  • Excellent written and verbal communication skills  
  • Well organised and able to pick up tasks quickly 
  • Ability to manage a material workload 
  • Problem solving mindset 
  • Business or Finance tertiary qualification preferred 
  • Knowledge and experience of banking processes and credit experience preferred 

NAB, invested in you

As a Customer Operations Associate, you’ll be provided with extensive job ready training prior to each business placement and dedicated coaching and mentoring. You’ll also have access to ongoing coaching and mentoring, our Career Qualified in Banking accreditation as well as a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

Our customers come from all walks of life and so do we. Build your career with an organisation that celebrates and thrives on the differences in our people. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking and the role that you can play.

If you think this role is the right fit for you, we invite you to apply. We actively encourage and welcome candidates of all ages and cultural backgrounds, people with disability and Indigenous Australians to apply.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

This is a full-time role with an expected start date on 10th May 2021.

Closed 2 months ago
Closed 2 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    All Disciplines

  • Work rights:

    Australian Citizen, Australian Permanent Resident,

  • Locations:


  • Closing Date:3rd Mar 2021, 12:59 pm


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