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2020 Higher Apprenticeship Program - Sydney - Customer Experience & Insights

Creating a meaningful career is important, but so is creating yourself. To do both, you need the right opportunities – to grow equally as a professional and an individual, and to make an impact in a community where creating positive difference matters. The skills, experience and connections you will gain with PwC provide that opportunity. The rest is yours to create!

About the opportunity

As an Apprentice, you’ll have the opportunity to build new skills in a hands on learning environment, receive paid employment, and take study leave to earn a professional qualification (Certificate IV followed by Diploma) at the same time.

Over the course of 24 months and with the support of a mentor and team leader, you’ll contribute to exciting projects that are helping shape the future of Australia and beyond!

Upon successful completion of the qualifications and based on performance on the job, there is the opportunity of advancement of career onto our Graduate program.

About Customer Experience & Insights

Using your skills in tech, problem solving and creative idea generation, in the Experience Centre you’ll help create next-generation experiences for customers, employees and partners. Joining PwC's digital accelerator, you will help bring together different expertise and perspectives and model interactive technologies to help businesses adapt to change, identify and solve important problems both now and in the future

About you!

With a strong foundation of learning behind you, you’re ready to enter the world of work. With a genuine interest in business and technology, you are keen to develop your skills in a hands on environment and contribute to real projects that are helping change the community, for the better. You’re curious, have a love for problem solving, an appetite to develop your knowledge and learn as you go. You're excited by the opportunity to work, earn and study at the same time and are able to commit to completing a 24 month qualification that will see you develop and grow your career in professional services.


To be eligible to apply for the Higher Apprenticeship Program, you must be an Australian or New Zealand Citizen or an Australian Permanent Resident and have obtained a high school certificate (HSC, VCE, VCAL or equivalent). At the time the program commences in January 2020, you must not possess a degree, certificate 1V or higher.

Next Steps

Our recruitment process will follow the timeline below:

  • Application opens on 3rd June 2019
  • Applications close 28th July 2019
  • Online Testing deadline 4th August 2019
  • Video Interview deadline 11th August 2019
  • Video Interview outcomes 18th August 2019
  • Assessment Centres commencing 26th August 2019

Upon submitting your application, you’ll receive an invitation to complete online assessments. Please complete these within 72 hours, and no later than the online test deadline.

Note: If you have previously completed the Pymetrics online assessment for PwC or another company, you will need to log into the Pymetrics portal via our invitation link in order to submit your previous gameplay be considered for this role.

Please note we accept one application per candidate. We recommend that you apply to the location and business area that closely aligns with your skills, passions and interests. People who reach the final stages of the recruitment process will be contacted by a recruiter to confirm the business area that they will be considered for.

Have a question? Connect with us by email, placing your name and the vacancy you’re applying to in the subject line. For example: |

[email protected]

Wishing you all the best in creating your application!

PwC Campus Recruitment

  • Job type:Graduate jobs
  • Disciplines:

    Accounting, Arts and Humanities, Banking and

  • Workrights:

    Australian Citizen, Australian Permanent Resident,

  • Locations:


  • Closing Date:28th Jul 2019, 1:59 pm


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