Product Specialist (March 2023 Start)

Please apply quickly if you are interested. We are reviewing applications on an ongoing basis, and looking for the right candidates to offer as soon as possible.

The Challenge

We are seeking people to join an industry-leading team to help our clients ensure their most common touch points and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company­. Product Specialists work with all levels of customers to guide them through our products and ensure that they are receiving a high level of care and support on the software. They are energized by the opportunity to work through difficult technical issues, creatively problem solve, and communicate daily with customers whilst receiving amazing opportunities to grow and develop your career within a technology space.

This role is a fast-paced launchpad to other roles and leadership within Qualtrics. We expect most Product Specialists to progress from the role within 12-18 months. Within the role, you will gain troubleshooting expertise, deep insight into the Qualtrics platform experience, and develop skills instructing customers on the best ways to use the software. Moreover, you will receive coaching on your written and verbal communication skills. Through providing product support and engaging in special projects, you will learn to work with senior level employees within Qualtrics and at client companies.

The Expectation for Success

You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients­. You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting. While helping customers is your core focus, you can lead projects that have an impact not just on this team­ but across the organization as a whole. Eventually you will move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product.

A Day in the Life

  • Your analytical skills are critical as you respond to our clients (SMB/ Enterprise-level employees, researchers, professors, and business owners) via phone, email, or chat.
  • You will apply your in-depth knowledge of the Qualtrics products to help clients navigate the software, from a technical perspective. Oftentimes, you'll be consulting with our customers on a range of use cases from within the Qualtrics platform, and helping to problem-solve.
  • The one constant about Qualtrics is progress ­- you regularly adapt and learn as our products and technologies change.
  • We have an open office environment here at Qualtrics­, so you collaborate with fellow product specialists by finding outside-the-box solutions for both our customers and our processes.
  • Help the company innovate in how we service our customers, transforming our business, and its products, pushing it to the next level.
  • Learn more about a day in the life on our Qualtrics University website

Who We're Looking For:

  • Bachelors Degree minimum - having completed studies or within 6 months from completing. This role is fantastic for upcoming graduates!
  • Must be comfortable with weekend work on occasions. This will be predetermined on a rotational basis amongst the team, with the flexibility to choose which 5 days of the week best suit your schedule.
  • Executive-level communication skills in English (reading, writing, speaking, comprehension)
  • Excellent analytical skills and detail orientation. 
  • Ability to communicate and teach complicated concepts, and preferably any prior experience instructing, in research, or tutoring.
  • Interest in Technology/SaaS industry.

What differentiates us from other companies:

  • A product that is strongly positioned to disrupt a multi-billion dollar industry and change the way we think about traditional experiences.
  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours. Hear from our employees directly on Glassdoor (4.5 stars)!
  • We live by our cultural values: TACOS - Transparency, All In, Customer Obsessed, One Team, and Scrappy.
  • We hire the best with the intention of developing and promoting within. Our interview process is held at a high standard, however our company's success cannot be done without the success of our people.
  • We lead from the front on important issues. We have several teams focused on Diversity and Inclusion (MOSAIQ), cancer research (Five For The Fight), WFH (COVID Taskforce), Women in Leadership (WLD), Veterans (QSalute)... the list goes on.
  • To learn more about what we value read about it directly from our employees' Qualtrics Life stories

Some of our perks and benefits:

  • Hybrid work - our North Sydney office is buzzing, however we want to ensure our people are feeling supported in doing their best work, wherever they are, when they want. This is not a 100% remote role.
  • A comprehensive package consisting of base, bonus, equity and generous benefits. Clear expectations for performance and progression pathways.
  • We offer top-of-the-range private health insurance, annual experience bonus ($2800), wellness stipend to allow you to focus on yourself ($425 each quarter), $965 to put towards your home-office setup and much more.. did we mention the catered lunches (in office) 5 days a week?
  • Employee Share Purchase Program (ESPP).
Closing in 6 days
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Closing in 6 days
  • Job type:Graduate Jobs
  • Disciplines:
    Business and Commerce, Information Systems, Science
  • Work rights:
    Australian Permanent Resident, Australian Citizen,
    ...
  • Work from home:

    Hybrid remote

    Hybrid remote

    Employees are allowed to work remotely some of the time but most of the work is done at the company’s physical office. Remote work is considered a perk or a privilege. For example, an employee may work from home for 1-2 days per week.

  • Locations:
    North Sydney, Sydney
  • POSITION START DATE

    Mar 2023 (approx)

  • Closing Date:14th Feb 2023, 12:59 pm

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