Robert Walters profile banner profile banner

Senior Business Analyst - remediation

To be successful in this role you will have the ability define requirements in complex and ever-changing range of existing and emerging regulation and changes. Having at least 7 years' experience as a Business Analyst within banking - is essential.

Key Responsibilities:

  • Working with program stakeholders to analyse and synthesise information
  • Running workshops and requirements gathering, processes (eg: process mapping - AS IS/TO BE) and documentation of (BRD, process maps, etc)
  • Stakeholder influencing and negotiation
  • Working with the data analysts, to look at customer and transactional data - to understand what has gone wrong and how do they fix it
  • Root-cause analysis, understand what went wrong and fix the process to stop the issues from happening again
  • Facilitating the payments (remediation initiated)
  • Rolling out changes to contact centre eg: FAQ's, etc

Essential Skills and Experience:

  • 7+ years experience as Business Analyst within a bank
  • Experience in the wealth domain is beneficial
  • Experience with remediation is highly regarded
  • Experience in conducting workshops or presenting to senior stakeholders
  • Advanced level of thinking, will require minimal direction, be able to manage their deliverables and think outside the box for solutions.
  • Experienced communicating with the stakeholders and documenting internal controls
  • Well versed in documenting data analysis, findings, solution proposals, process changes, etc
  • Experienced working from the business side, not the technical side.

To apply please click apply or call Roselle de Kruijk on +61 3 86282143 for a confidential discussion.

Closing in 4 days
Closing in 4 days
  • Job type:Alumni jobs
  • Disciplines:

    Banking and Finance, Information Technology

  • Workrights:

    Australian Permanent Resident

  • Locations:

    Melbourne, Port Melbourne

  • Closing Date:28th Apr 2019, 12:00 am

Search

Enter an employer or university you want to find in our search bar.