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Client Service Officer / Plan Manager / Accounting


  • Manage, monitor, and maintain budgets of an assigned caseload of participants over the course of their plan/s.
  • Ensure supports are purchased in line with plan budgets as per the NDIS guidelines.
  • Effectively quality assures data entry of invoices and manages invoice inquiries.
  • Update internal CRM system with timely and accurate information
  • Perform all general administrative duties as required
  • Resolve any issues identified with payments
  • Manage internal & contractors receivable/payable
  • Track plan end dates and manage the transition to the new plan period.
  • Monitor individual client plan budgets to identify irregular activity, and take the necessary actions to investigate and rectify such activity,
  • Process entry and exit procedure for clients to and from the NDIS Plan Management program.
  • Receive and check client invoices and gain approval from clients for expenditure.

Key Skills

  • Accounts Receivable and Accounts Payable.
  • Reporting & KPI’s
  • Reconciliation & Financial Audits
  • Service Agreements & Bookings
  • Leadership, Mentoring & Negotiation skills
  • Interpersonal & Organisational skills
  • Critical analysis and decision making.

Key Deliverables

  • Plan Management – generate service agreements and monitor plan outcomes and expenditure to ensure plans remain in budget.
  • Enquiries and Referrals – accept, respond to and register enquiries for various teams.
  • Reporting – monthly report on each client.
  • Record Keeping – ensure clear, accurate and timely records are kept.
  • Ethical and Professional Work Practices – work ethically and confidentially to maintain the dignity of participants and the privacy of their information.
  • Team Work – Build a positive team environment through the demonstration of good communication and interpersonal skills.


  • Strong admin and data entry skills
  • Proficiency with technology
  • A positive attitude towards people with a disability.
  • Ability to assess and respond to individual needs.
  • Superior organisational skills.
  • Be a team player and self-motivator.
  • Demonstrated adaptability and ability to learn quickly & communicate effectively within the team

Nice to Have

  • Qualifications in Accounting or Bookkeeping with current relevant membership e.g. ACCA, ICB, or IPA is highly desired
  • Previous experience in the implementation, monitoring and review of Individuals NDIS Plans.
  • A thorough knowledge of the NDIS and the price guide.
  • Previous experience in administrative procedures, including cash management.
  • Demonstrated accounts payable / accounts receivable experience
Closed 4 days ago
Closed 4 days ago
  • Job type:Volunteer
  • Disciplines:

    Accounting, Administration, Banking and Finance, Psychology

  • Work rights:

    Australian Permanent Resident, New Zealand

  • Locations:

    Canberra, Regional ACT,

  • Closing Date:7th Aug 2022, 1:59 pm


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