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Psychometics - Client Support Officer

 Join the TMS team to support positive behavioural change in the workplace and start your career with a foundation in Psychometric Profiling Tools. 

Team Management Systems (TMS) has developed an integrated suite of psychometric Profiles which delivers a unique approach to developing high-performing teams. With over 35 years’ experience delivering to businesses around the world, we are proud to be a Brisbane-based company with a global focus. 

The Opportunity
We are looking for someone with a few years’ experience or a recent graduate to join our Client Support Team where you will learn the TMS Global platform and support and interact with our diverse community of Accredited Practitioners. 

During your training, you will become accredited in all four TMS psychometric profiling tools, become familiar with the TMS Facilitator Resources and have the opportunity to deliver a Team Management Profile debrief.  TMS will invest in training and mentoring to help you develop your skillset. 

This opportunity will suit a recent graduate of Behavioral Science, Psychology or L&D looking for a future in People and Culture. This is a great opportunity to engage with the professional community and build your career network. 

We are a values based organisation and are looking for someone that will be a natural cultural fit to our existing high-performing team at TMS.

In this role you will:

  • support our community of Accredited Practitioners to access and administer the suite of TMS Profiling tools
  • effectively troubleshoot end user issues
  • proactively drive client centric solutions with a high degree of professionalism
  • answer the phone and respond to email enquiries
  • work closely with your team to continually improve the quality of our service and platform
  • perform general office and administrative duties
  • support the User Acceptance Testing process as our product platform evolves

About you

We are looking for someone who has 

  • a genuine interest in the intersection of business and psychometrics
  • the ability to apply core principles and processes to our accredited practitioner’s challenges and provide them with on time, professional solutions
  • excellent written and verbal communication skills including the ability to quickly build rapport and actively listen
  • experience in a corporate workplace
  • a work preference for accuracy and attention to detail
  • proficiency in MS Excel, Word, Outlook, Office 365
  • an attitude of continual learning and a willingness to learn new technical skills

Helpful, but not essential

  • experience in Microsoft Dynamics CRM

TMS Vision and Values

We envision a world transformed by high performing teams that embrace human diversity to drive innovation, increase productivity and promote sustainable growth.

Our TMS values are at the core of who we are. When you join our team, you will see these lived every day!

  • One Team
  • High Performing
  • Client Centric
  • Authentic Communication
  • Fun
  • Ethical

Inherent role requirement

This is a Client Support position where you must be able to work TMS business hours to support our clients as required.

Our Employee Benefits

  • Great team culture in a company that lives its values
  • Ongoing training and development
  • Brisbane CBD fringe location

For more information about this graduate opportunity: tmsoz.com/about-us/careers/

When applying please include a brief cover letter with your application. Applications close 20th July 2022.

Only shortlisted candidates will be contacted by telephone. 

TMS is committed to equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment.

Closed 20 days ago
Closed 20 days ago
  • Job type:Graduate Jobs
  • Disciplines:

    Business and Commerce, Human Resources, Psychology

  • Work rights:

    Australian Permanent Resident

  • Locations:




  • Closing Date:20th Jul 2022, 12:59 pm


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