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Graduate IT Administrator - Immediate Start

The graduate IT support role is responsible for the first level support and hands-on IT services to Westcon AU/AsiaPac internal staff with good communication skills and customer service attitude.  To assist the regional IT manager, work with other site administrators, help achieve a stable, robust IT system and well supported environment. 

Duties and Responsibilities 

  • Provide first level phone, email, remote and onsite technical support
  • Set up and maintain staff’s laptop and related hardware devices as requested
  • Support of internal staff PCs, data centre infrastructure, servers, network equipment
  • Participate in team projects that enhance the quality and efficiency of IT systems
  • It may be necessary to work out of normal business hours to resolve critical issues or provide maintenance
  • It may involve occasional travelling to other regional branch offices on business trips
  • It requires good and professional customer service skills

POSITION REQUIREMENTS

Skills and knowledge:

  • General knowledge of information technology, network concept and security
  • The ability to understand, learn, assess, prioritise
  • The ability to remain calm under pressure and resolve issues
  • Some hands-on IT equipment hardware and software experience
  • Essential: good communication skills and customer service attitude, face to face environment and the ability to provide remote phone support
  • Essential: ability to write clear and concise documents, reports and emails to liaise with external parties, internal staff and colleagues.

Experience:

  • A recent Diploma or bachelor’s degree in related discipline with an IT focus
  • Some experience and knowledge in computer hardware, Microsoft Windows, Cloud Computing, networking
Closed a month ago
Closed a month ago
  • Job type:Entry Level Jobs
  • Disciplines:

    Computer Science, Cyber Security, Engineering Software,

    ...
  • Work rights:

    Australian Permanent Resident, New Zealand

    ...
  • Locations:

    Sydney

  • Closing Date:28th Jun 2022, 1:59 pm

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