Graduate IT Administrator - Immediate Start

The graduate IT support role is responsible for the first level support and hands-on IT services to Westcon AU/AsiaPac internal staff with good communication skills and customer service attitude.  To assist the regional IT manager, work with other site administrators, help achieve a stable, robust IT system and well supported environment. 

Duties and Responsibilities 

• Provide first level phone, email, remote and onsite technical support
• Set up and maintain staff’s laptop and related hardware devices as requested
• Support of internal staff PCs, data centre infrastructure, servers, network equipment
• Participate in team projects that enhance the quality and efficiency of IT systems
• It may be necessary to work out of normal business hours to resolve critical issues or provide maintenance
• It may involve occasional travelling to other regional branch offices on business trips
• It requires good and professional customer service skills

POSITION REQUIREMENTS

Skills and knowledge:

• General knowledge of information technology, network concept and security
• The ability to understand, learn, assess, prioritise
• The ability to remain calm under pressure and resolve issues
• Some hands-on IT equipment hardware and software experience
• Essential: good communication skills and customer service attitude, face to face environment and the ability to provide remote phone support
• Essential: ability to write clear and concise documents, reports and emails to liaise with external parties, internal staff and colleagues.

Experience:

• A recent Diploma or bachelor’s degree in related discipline with an IT focus
• Some experience and knowledge in computer hardware, Microsoft Windows, Cloud Computing, networking