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2023 Customer Service & Operations (CS&O) Graduate Program

Our Organisation

As the oldest bank and first company in Australia, we have more than 200 years of continuous service to the people of Australia. Through our unique portfolio of brands, we support and serve over 13.9 million customers.

In 2019 Westpac was named Australia’s most sustainable bank by the Dow Jones Sustainability index. It was also our 18th year in a row as a global banking leader, achieving the 9th spot globally. This year, we were awarded first place by the Australian Network on Disability in the Access & Inclusion Top Performers 2021-22 list.

When you join us, you’ll be empowered to make a difference, speak your truth and discover what success means to you. 

Our Program

We’re looking to fill our programs with original thinkers and innovators from all degrees of study.  Challenging and rewarding – our programs will get your career off to a flying start.

Eligibility

You must be Australian or New Zealand Citizen OR an Australian Permanent Resident, AND be in your final year of study of a university degree OR completed an undergraduate or postgraduate degree no more than 3 years ago.

You’ll need to be available to start with us as a permanent employee in February 2023.  

Our CS&O Program  

We are the “engine room” of the group, responsible for solving the complex needs of our customers. This program will give you a behind the scenes tour of the eco-system of the bank, and the ability to experience how all aspects of banking fit together to create great customer service. 

This is a 12-month program with 3x 4-month rotations in Group operations, Financial Crime & Fraud Prevention (FCFP) and Customer Solutions. 

You will understand the root cause of customer issues and will help us solve those problems through transformation of our processes and systems. This program will give you a behind the scenes tour of the eco-system of the bank, and the ability to experience how all aspects of banking fit together to create great customer service. 

Some examples of areas where our Customer Service & Operations (CSO) graduates are now include Process re-engineering and simplification, Business Analysis & Change Management and Program & transformation delivery.

We are seeking graduates with an interest in customer experience, process improvement, simplification, digitisation, and welcome graduates from all disciplines. We are looking for the future thought leaders and people leaders for our company.  

Online Application

Your application will take approximately 10 minutes to complete and must be submitted online. You will need to upload a PDF or Word version of your resume AND a copy of your Academic Transcripts.

IMPORTANT: When completing the application form, please ensure you EXPAND ALL SECTIONS to INCLUDE your EDUCATION details and UPLOAD your RESUME & ACADEMIC TRANSCRIPT.

 

Disclaimer

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). 

Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). 

Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.

Closed 5 days ago
Closed 5 days ago
  • Job type:Graduate Jobs
  • Disciplines:

    Arts and Humanities, Banking and Finance,

    ...
  • Work rights:

    Australian Permanent Resident, New Zealand

    ...
  • Work from home:

    Hybrid remote

    Hybrid remote

    Employees are allowed to work remotely some of the time but most of the work is done at the company’s physical office. Remote work is considered a perk or a privilege. For example, an employee may work from home for 1-2 days per week.

  • Locations:

    Sydney, Adelaide

  • POSITION START DATE

    Feb 2023 (approx)

  • Closing Date:12th Aug 2022, 6:43 am

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