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Customer Assist Consultant - Full Time

As a Collections Consultant you will be a key member of the Group Collections Team within the Group Operations, Property & Commercial Services (GOPCS) and your role is paramount to helping contribute the delivery of Westpac’s vision and strategic priorities.

The role is critical for the customer in finding a solution to bring their home loan, credit card, personal loan or transaction account in to order in a timely manner.  This will be brought about through exercising a variety of tools/methods such as negotiation and questioning skills providing and referring to Assist where appropriate, or referring customers to seek independent financial advice.  

You will be an advocate of change initiation and actively participate in continuous improvement ideas/activities to improve the customer experience & provide business benefits experience, meeting customer needs and balancing commercial outcomes.

Closed 2 days ago
Closed 2 days ago
  • Job type:Entry Level Jobs
  • Disciplines:

    Accounting, Actuary, Administration, Agriculture, Architecture, Arts

    ...
  • Work rights:

    Australian Citizen

  • Locations:

    Adelaide, Regional South

    ...
  • VACANCIES

    56

  • Position Start Date

    28/06/2021

  • Closing Date:18th Jun 2021, 7:00 am

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