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Human Centred Design or Customer Experience Graduate Program 2022

Yarra Valley Water is Melbourne’s largest retail water utility, providing essential water and sanitation services to more than 2 million people and over 58,000 businesses. Our service area covers most of Melbourne’s northern and eastern suburbs, from Wallan in the north to Warburton in the east, across approximately 4,000 square kilometres.

We buy water from Melbourne Water to distribute to our customers. We are also responsible for removing and treating sewage. Most sewage is transferred to Melbourne Water’s Eastern or Western Treatment Plants, while the rest is treated at our nine regional plants, several of which produce recycled water for use in homes, sports fields, and public spaces.

At our core we are a purpose driven business, supporting the health and wellbeing of our customers, and creating a brighter future for communities and the natural environment.

Our program

As a graduate, you’ll experience a broad range of diverse and challenging experiences. With a rotation every 12 months, we will actively support your development and growth. We expect you to drive projects, rather than being a cog in the wheel. 

You will work closely with other graduates and be exposed to the broader water industry as we partner with the Melbourne Metro Water authorities to provide you with a collaborative professional development program. Together you will have access to training and valuable networks 

What we are looking for?

We accept a broad range of degrees in the HCD stream, including Industrial design, Graphic design, Communications, Psychology, Marketing, Sociology, and anthropology.

Apply your Cognitive Psychology, Applied Anthropology, or Sociology study as a Design Research / User Research Graduate in the Customer Experience Division. You will learn to apply your research training to inform design solutions that solve business problems. Play a role impacting a positive change for Yarra Valley Water customers by understanding their behaviour and the underlying needs and values driving it. You will have the opportunity to gather and interpret data, generate design recommendations, and report findings to refine a solution 

We are seeking enthusiastic Graduates who are keen to contribute to innovation and continuous improvement across the business. You will be a self-driven learner, who is open to new challenges and experiences.  

The following eligibility criteria applies to all graduates:

  • At the time of submitting your application you are in your final year of university or have completed university twelve months prior
  • You have (or will have) a degree/qualification as specified in the stream you are applying for
  • You are an Australian or New Zealand citizen, or have Australian Permanent Resident (PR) status at the time of application.

Yarra Valley Water is committed to creating a diverse and inclusive workplace, and strongly encourages applications from all types of people, from all walks of life. We believe diversity of thinking fosters innovation and delivers better outcomes for our customers, and we value a workforce that’s a match for our diverse community. 

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police records checks).

Closing in 6 days
Closing in 6 days
  • Job type:Graduate Jobs
  • Disciplines:

    Design and User Experience, Industrial Design,

  • Work rights:

    New Zealand Citizen, Australian Citizen,

  • Locations:







    Feb 2022 (approx)

  • Program Duration

    2 Years

  • Remote Friendly


  • Closing Date:18th Apr 2021, 11:59 pm


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