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Melissa Kath
University Of Southern Queensland
  • Management
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Work Rights:
Australian Citizen


  • Customer Service Officer at Elders Insurance

    > Authorised Representative of Elders Insurance\r\n> Tier 1 & 2 Compliant\r\n> ANZIIF Affiliated\r\nCertificate IV in General Insurance \r\n\r\nRESPONSIBILITIES:\r\n> Negotiation of personal, rural and business insurance products\r\n> Management of office renewal retention and growth strategies\r\n> Design and implementation of quarterly Elders Insurance Mackay local insurance e-newsletter\r\n> Implementation and preparation of marketing events and campaigns\r\n\r\nACHIEVEMENTS:\r\n> Maintain growth ratio and policy retention of personal product lines by 93% and landlords products lines to 94%\r\n> Manage renewal retention and reduce policy cancellation and lost business

  • HST Administrator / Document Controller at Peabody Energy

    RESPONSIBILITIES:\r\n> Provide executive assistant support to HST Department Manager & Superintendent \r\n> Management of onsite filing systems and registers\r\n> SAP processing & site purchase orders\r\n> Onsite Track Easy data entry\r\n> Coal mining statutory (MRE/ DNMR), legislation & corporate reporting\r\n> Organising travel/ accommodation requests\r\n> Site induction processing\r\n> End of month record processing for site\r\n\r\nACHIEVEMENTS:\r\n> Implementation and maintenance the Mine Safety & Health Management System (SHMS)\r\n> Manage site SharePoint system (SAWOL System)

  • Assistant Underwriter at CGU Insurance

    RESPONSIBILITIES:\r\n> Support to SME underwriting staff, area managers & external intermediaries\r\n> Financial knowledge & understanding\r\n> Data entry & processing of insurance products\r\n> Risk assessment & onsite surveys\r\n> Accounts payable & credit control\r\n> Customer service\r\n> End of month credit control\r\n\r\nACHIEVEMENTS:\r\n> Negotiation of the rural and farm product lines for customers and intermediaries within South East Queensland\r\n> Underwriting support to over 15 intermediary branches for Brisbane Branch\r\n> Management and personalised support of customers affected by the 2011 Flood Event in Toowoomba/ Brisbane area


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