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Jonathan Tanudjaja
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Personal Statement

A fresh university graduate seeking to leverage acquired academic knowledge and excellence in client services from work experience. I wish to grow within your company and develop my skills, I am proficient with customer service and passionate about marketing.

Biography

Work Rights:
  • Australian Citizen

Education

  • Western Sydney University - Bachelor in Business and commerce
    Graduation date:
    Discipline(s):
    • Business and commerce
    Degree Level:
    Bachelor

Employment

  • Company Name:
    Waitstaff at Sushi bay
    Start - End Dates:
    Description:

    Tasks and responsibilities\r\n\u2022\tCommunicated with customers face to face and over the phone in a professional manner. Provided recommendations for customers based on their dietary preferences.\r\n\u2022\tOrganized table bookings, custom orders and relaying orders to the appropriate staff\r\n\u2022\tCommunicated between different levels of employees.\r\n\r\nLearning outcomes\r\n\u2022\tLearned to work in a team environment \r\n\u2022\tDelegated orders with fellow work peers to ensure fair work load.\r\n\u2022\tCustomer service methodology\r\n\u2022\tEffective time management and work prioritisation.\r\n\u2022\tLearned to build customer relationships which increased the amount of recurring customers\r\n

  • Company Name:
    Cashier at Newslink Newsagency
    Start - End Dates:
    Description:

    Tasks and responsibilities\r\n\u2022\tI had the responsibility of managing the workplace alone for extended periods of time.\r\n\u2022\tFund management by recording sales data on excel.\r\n\u2022\tCommunicated with regular and new customers in a friendly and professional manner.\r\n\u2022\tCross selling related products when appropriate\r\n\r\nLearning outcomes\r\n\u2022\tBeing able to work alone\r\n\u2022\tConsistency in customer service.\r\n\u2022\tExperience with using excel to keep track of financial status.\r\n

  • Company Name:
    Kitchenhand at Ribs and rumps
    Start - End Dates:
    Description:

    Tasks and responsibilities\r\n\u2022\tI was responsible for the ordering/delivering of production, this involved attention to detail and clear communication with kitchen staff.\r\n\u2022\tTo multitask and prioritise tasks in a fast paced environment.\r\n\r\nLearning outcomes\r\n\u2022\tLearned to be responsive to the situation e.g. knowing what to do when the kitchen gets busy.\r\n\u2022\tTime management and attention to detail.\r\n\u2022\tIndustry communication skills e.g. learning chef\u2019s lingo.

  • Company Name:
    Postal services officer at Australia Post
    Start - End Dates:
    Description:

    Tasks and responsibilities\r\n\u2022\tProvided retail services by carefully listening to customers\u2019 needs to suggest the most appropriate product to ensure satisfaction.\r\n\u2022\tI was responsible for handling money orders and sensitive documents such as ID's and passports.\r\n\u2022\tOffered cross selling and up selling of products when appropriate.\r\n\r\nLearning outcomes\r\n\u2022\tUpholding the company policy such as handling sensitive information.\r\n\u2022\tCustomer service on a \u2018needs\u2019 basis.\r\n\u2022\tThe importance of product knowledge (features, benefits) when cross selling and up selling.

Skills

  • Market Research and Strategy

    \u2022\tConsultations with a business client, ZONE APS on their needs and expectations in 5 years to develop a business plan that is most applicable to their needs.\r\n\u2022\tExperience with excel displaying financial information such as; ROI, break even, balance sheets and P&L.\r\n

  • up selling and cross selling

    \u2022\tOffered cross selling and up selling of products when appropriate based on customers needs.

  • 0-4 yrs Microsoft Excel and power point experience

    \u2022\tOrganised and delivered presentations in front of a class of 20 students\r\n\u2022\tExperience with excel displaying financial information such as; ROI, break even, balance sheets and P&L on graphs.

Interest & Hobbies

  • Meditation and Positive affirmations

    I enjoy meditation techniques and motivational encouragement.

  • 10 years music interest

    I listen to music on my spare time and play the guitar

  • Exercise, health and fitness

    interested in promoting good exercise habits and diet

  • Automotives

    an avid car enthusiast

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