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Ximena Martinez
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Personal Statement

I am entering my final year of my Business Bachelor Degree with my main focus on Marketing.\n\nMy biggest ambition is to become a marketing guru in a growing organisation in which I can potentially develop a longterm career.\n\nI have worked within the customer service sector for over 7 years which has given me a very close insight to consumer behaviour across different demographics, and I have also been exposed to different marketing activities executed by the organisations I have worked for helping me understand the way in which different people react to different things.\n\nI have a strong attention to detail, exceptional time and management skills, extensive knowledge in social media and other online platforms, technology savy (Microsoft), innovative and have great problem solving skills.\n\n

Biography

Work Rights:
  • Australian Citizen

Education

  • Western Sydney University - Bachelor in Marketing and sales
    Graduation date:
    Discipline(s):
    • Marketing and sales
    Degree Level:
    Bachelor

Employment

  • Company Name:
    Sales Representative at Cotton On Group
    Description:

    \u2022\tDelivering a high level of customer service\r\n\u2022\tManaging customer complaints and requests\r\n\u2022\tMeeting budgets and KPI's, both daily and weekly\r\n\u2022\tLoss prevention, stock taking and inventory control\r\n\u2022\tProcessing through refunds and exchanges\r\n\u2022\tActioning visual merchandising plans \r\n\u2022\tProcessing stock\r\n\u2022\tFollowing up on Store Managers instructions, ensuring all tasks are completed above the standard required\r\n\u2022\tCare taking store when the Store Manager is on leave\r\n\u2022\tWorking in a team environment\r\n\u2022\tEnsuring all company policies are met to the standard required\r\n

  • Company Name:
    Marketing Intern/Assistant at Equiem
    Start - End Dates:
    Description:

    During my 3-month internship at Equiem, my role consisted of assisting with marketing activities for an online portal. I was in charge of meeting and greeting clients as well as writing up content and creating events that would appeal the tenancy. \r\n\r\nKey attributes from role:\r\n\u2022\tExtensive use of online and social media platforms\r\n\u2022\tCreating and publishing creative content\r\n\u2022\tProducing content for online portal\r\n\u2022\tProduction of flyers for concierge \r\n\u2022\tCreating cross-promotion between local retailers and building tenants.\r\n

  • Company Name:
    Assistant Manager at Colette Accessories
    Start - End Dates:
    Description:

    \u2022\tDelivering a high level of customer service\r\n\u2022\tManaging customer requests and complaints\r\n\u2022\tMeeting KPI\u2019s, both daily and weekly\r\n\u2022\tDelegating tasks to team members\r\n\u2022\tManaging markdowns/in-store promotions\r\n\u2022\tProcessing through refunds and exchanges\r\n\u2022\tProcessing stock\r\n\u2022\tVisual merchandising\r\n\u2022\tStock take\r\n\u2022\tFollowing up on Store Managers and Regional Managers instructions, ensuring all tasks are completed above the standard required\r\n\u2022\tWorking in a team environment\r\n\u2022\tEnsuring all company policies are met to the standard required\r\n

Skills

  • 0-10 years Microsoft Office

    I have extensive knowledge in :\r\n- Microsoft Excel\r\n- Microsoft Outlook\r\n- Microsoft PowerPoint\r\n- Microsoft Publisher\r\n- Microsoft Word\r\n

  • 0-10 years experience in customer service and sales

    During my previous and current employment I have gained an extensive knowledge and experience in customer service. While it is essential to be sales driven, I have learn that customers are at the centre of any well planned out business as they are the ones we are catering for.

  • Communication, Qualitative and Quantitative Research, Social Media, Presentation delivery, Blogging, Brand promotion

    learning to utilize a variety of social media and online platforms has enabled me to conduct primary and secondary research for major projects.\r\n\r\n

  • 0-10 months as a marketing intern

    \u2022\tExtensive use of online and social media platforms\r\n\u2022\tCreating and publishing creative content\r\n\u2022\tProducing content for online portal\r\n\u2022\tProduction of flyers\r\n\u2022\tCreating cross-promotion between local businesses\r\n

Interest & Hobbies

  • 0-3 years gym exercises

    I believe that maintaining healthy is something that we all need to consider. Taking care not only of our mental health but our physical health too. Going to the gym helps me feel more energised and satisfied with myself.

  • Cleaning and organisation

    I like to make sure that things are always clean and tidy and well organised. It is an essential interest and skill for me to ensure that things always run as smoothly as possible, and being clean and having things organised has a massive impact on the outcome of things.

  • 0-0 Event Organizing

    I love event organising. It is time consuming and can be very overwhelming, however, putting together a major event for a client and communicating with suppliers and different venues can be very fulfilling when you see the end result.

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