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Graduate IT - Customer Support - Immediate Start

AroFlo is a leading developer of powerful cloud-based management solutions for the trades and field service industries. Through our innovative development, we have become one of the most popular and well-respected job management systems on the market. 

This is an exciting opportunity for an IT Graduate or Junior Helpdesk person to combine their customer service skills with their passion for troubleshooting and providing technical support to our end users. 

Key Responsibilities:  

  • Provide technical support through phone calls, email tickets and online chats
  • Assist new and existing end users with online product training
  • Provide accurate and fast solutions to customer(s) requests
  • Build solid relationships with customers to aid them in their implementation of AroFlo and improve their business processes.

About You:  

  • Demonstrated excellent communication skills (both written and verbal)
  • Proven technical problem solving ideally in a similar environment
  • Natural ability to build rapport through managing customer’s expectations

Why Join Us?

  • Support – we will provide you with a mentor who will support your learning and ensure that you are on track for success.
  • Team Culture – Join a collaborative team that enjoys a modern workspace, café like kitchen, weekly exercise groups, social events and Friday afternoon drinks.
  • Career Progression – We invest in our staff for the long term! We provide ongoing training, professional development, and mentorship.
  • Attractive Salary Packaging – Receive a competitive salary, commensurate with your skills and experience.

Note: Due to an expected high volume of applicants, only shortlisted applicants with full Australian working rights will be considered for the role.

Closed 6 months ago
Closed 6 months ago
  • Job type:Entry Level Jobs
  • Disciplines:

    Computer Science, Cyber Security, Data Science

    ...
  • Work rights:

    Australian Permanent Resident, New Zealand

    ...
  • Locations:

    Melbourne

  • Closing Date:21st Jul 2021, 1:59 pm

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