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Australian Taxation Office Graduate Programs & Entry Level Jobs

The ATO is Australia’s principal revenue collection agency, responsible for managing and shaping the tax and superannuation systems for the benefit of the Australian community.

 

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Past Australian Taxation Office Graduate Hiring Statistics

If you’re interested in working at Australian Taxation Office, understanding when they have opened up applications for their graduate programs, graduate jobs and internships is helpful knowledge to have so you know when you might need to apply. Use the below information to see when Australian Taxation Office hires graduates, but more importantly what graduate degree’s and other student attributes they target for their jobs.


Months

Apr 20May 20Jun 20Jul 20Aug 20Sep 20Oct 20Nov 20Dec 20Jan 21Feb 21Mar 2100.511.521 job0 job0 job1 job0 job0 job0 job0 job0 job2 jobs0 job1 job
  • count

Job types

  • Graduate Jobs (43%),

  • Cadetships (29%),

  • Entry Level Jobs (29%),

Disciplines

  • Accounting (100%),

  • Business and Commerce (29%),

  • Engineering (57%),

  • Government (86%),

  • Information Technology (86%),

  • ...show more

Locations

  • Adelaide (100%),

  • Brisbane (100%),

  • Canberra (71%),

  • Sydney (71%),

  • Perth (71%),

  • ...show more

Work rights

  • Australian Citizen (100%),

  • Australian Permanent Resident (14%),

  • New Zealand Citizen (14%),

Past Australian Taxation Office Graduate Programs & Entry Level Jobs

Check out some of Australian Taxation Office's past jobs they have posted on GradConnection over the last 12 months. Understanding the details about what a graduate employer is looking for well before applications have opened can sometimes be the edge you need to secure your first graduate program.


Australian Taxation Office

Closed 2 days ago

We are pleased to announce we will be attending the GradConnection Virtual Career Fair on 5th March , an entirely online interactive careers fair accessible to all students and recent grads.

JOB TYPE

Event

LOCATION

Canberra and 6 other locations

Australian Taxation Office

Closed 2 months ago

The ATO Evergreen program is an entry-level program for Aboriginal and Torres Strait Islander peoples, applications now open.

JOB TYPE

Entry Level Jobs

LOCATION

Canberra and 7 other locations

Australian Taxation Office

Closed 2 months ago

The ATO Evergreen program is an entry-level program for Aboriginal and Torres Strait Islander peoples, applications now open.

JOB TYPE

Entry Level Jobs

LOCATION

Canberra and 7 other locations

Australian Taxation Office

Closed 8 months ago

The University Partnership Employment Program (UPEP) offers talented students undertaking tertiary study at Bachelor level or above with an interesting and flexible experience, working for a large government agency.

JOB TYPE

Cadetships

LOCATION

Canberra and 4 other locations

Australian Taxation Office

Closed 10 months ago

As an ATO grad you will be part of a unique and unexpected learning experience. Our diverse program will challenge and enrich your learning and develop your skills, knowledge and confidence.

JOB TYPE

Graduate Jobs

LOCATION

Sydney and 4 other locations

Australian Taxation Office

Closed a year ago

The University Partnership Employment Program (UPEP) offers talented students undertaking tertiary study at Bachelor level or above with an interesting and flexible experience, working for a large government agency.

JOB TYPE

Cadetships

LOCATION

Canberra and 4 other locations

Australian Taxation Office

Closed a year ago

As an ATO grad you will be part of a unique and unexpected learning experience. Our diverse program will challenge and enrich your learning and develop your skills, knowledge and confidence.

JOB TYPE

Graduate Jobs

LOCATION

Sydney and 4 other locations

About Us

Australian Taxation Office


Grad 1Grad 2

At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse and challenging. Work that makes a real difference to the lives of Australians and that contributes to their economic and social wellbeing – work that can take you somewhere unexpected.

As an ATO grad you’ll be part of something big. Delivering a client experience that defies expectations. Designing solutions that turn problems upside down. Building cutting‑edge systems and solutions that engage and make it easier to do the right thing than it is to do the wrong. Shaping the way legislation is interpreted and applied and influencing new policy. Testing yourself against the best minds in your field, not just here but on a global level. Become a leader and drive innovation across everything we do.

Your future is our future

The ATO Graduate Program has a history of success. Our previous grads have helped shape Australia’s tax and superannuation administration into one of the best in the world and have advanced as leaders in our organisation. Now it’s your turn.

We have several other entry-level programs available including our University Partnership Employment Program (UPEP), which will allow you to work at the ATO while you study, and our Evergreen Program which is exclusively for Aboriginal and Torres Strait Islander peoples.

What we do

We’re Australia’s principal revenue collection agency, responsible for managing and shaping the tax and superannuation systems for the benefit of the Australian community. As one of Australia’s largest public service employers, we have offices in all capital cities and many regional centres. To find out more visit ato.gov.au/grads

Why Join Us?

Australian Taxation Office


We offer you the chance to make a difference to the lives of the people you care about - your friends, your family and your neighbours, the everyday Australians who care that people pay their taxes so that we can fund schools, Medicare and other essential services people rely on every day.

We are recognised as an employer of choice. For you this means several things:

  • You get a generous employment package
  • We recognise and foster diversity which means you can bring your whole self to work
  • You get to work for an award-winning employer.

A generous employment package

Your employment package will include:

  • a competitive starting salary of more than $64,000
  • annual salary advancement
  • employer contributions of 15.4% to your chosen superannuation account
  • flexible working arrangements
  • four weeks annual leave per year, plus additional time off between Christmas and New Year’s Day 
  • the option to purchase additional annual leave
  • 17 days of cumulative sick leave per year
  • paid maternity leave/supporting partner's leave (after a qualifying period)
  • opportunities for professional development, career advancement and mobility.

These conditions will help you balance your professional and personal life.

We recognise and foster diversity

As an Australian Public Service (APS) agency, the ATO is committed to fostering diversity and inclusion in our workplace, and reflecting the diversity of the Australian community.

Our workplace encourages employees to bring their best selves to work, supported by a work environment free from barriers to inclusion, through the creation of a trusting and supportive environment.

We are focused on raising awareness, education and visibility to ensure unconscious bias is removed from policies and processes.

We recognise that one of our greatest assets is the diversity of our staff. By embracing the diversity of our experience and backgrounds, we empower everyone to realise their full potential. We will make reasonable adjustments to help staff with a disability to perform the inherent requirements of their job.

The ATO’s Diversity and Inclusion Plan identifies six key focus areas which form our ongoing strategies and initiatives to improve the diversity of our workforce. They are:

  • Aboriginal and Torres Strait Islander peoples
  • people with disability
  • women
  • culturally and linguistically diverse
  • lesbian, gay, bisexual, trans/transgender and intersex (LGBTI+)
  • mature age Australians.

We are an award-winning employer

We pride ourselves on being consistently recognised for our efforts to nurture new talent and allow our employees to excel. We were named one of the Australian Association of Graduate Employers’ top five most aspirational employers for 2021.

Top 100 Financial

GradConnection & The Australian Financial Review’s Top 100 graduate employers 2016, 2017, 2018, 2019 and 2020

GradAustralia

GradAustralia Top 100 graduate employers 2016, 2017, 2018, 2019 and 2020

Top Grad 2020

Australian Association of Graduate Employers (AAGE) Top 75 graduate employers 2016, 2017, 2018 and 2020

Graduate Program

Australian Taxation Office


ATO Banner Grad

The ATO Graduate Program will bring out the best in you and help you launch your career.

From tax experts to IT superstars, we’re looking for people with the right chemistry to help us grow as a leading tax and super administration known for our contemporary service, expertise and integrity.

As an ATO graduate, you will be part of an award-winning program, and will have a unique and robust learning experience. We pride ourselves on being consistently recognised for our efforts as an employer.

Applications for the graduate program open in March and close in April.

Develop your career, make a difference

Our graduate program provides an opportunity for you to develop in a dynamic and high-profile national organisation. We value our people and their diverse skills and give high priority to developing their capabilities.

What to expect from us

We provide:

  • an intensive 12-month program
  • challenging work rotations to develop your skills and explore different areas of interest
  • dedicated training and development opportunities
  • a program manager to support you throughout the year
  • a competitive starting salary of more than $64,000 • an employer contribution of 15.4% to your chosen superannuation account
  • in addition to the standard 20 days annual leave, we provide additional leave during the Christmas closedown period
  • flexible working arrangements
  • a workplace culture that is supportive and promotes equal opportunities
  • an excellent social and networking base with fellow graduates

On successful completion of our graduate program, you'll:

  • gain an ongoing role
  • advance to the next classification level APS4
  • receive a salary of more than $73,000
  • continue to receive a wide range of employee benefits, including four weeks annual leave, annual salary advancement and flexible working hours
  • be able to explore further study and qualifications such as practical legal training and the chartered accountants program through our tuition assistance program (TAP) or study leave options.

Your graduate year gives you an unmatched opportunity to develop your professional network and make friendships along the way with a range of people.

We also give high priority to building your capabilities and we provide a culturally diverse and safe working environment because we want you to enjoy a full and varied career with us.

What we expect from you

We expect our people to:

  • apply leadership at all levels
  • be responsible and adaptable to our business needs
  • strive to do the basics brilliantly
  • contribute to a positive workplace that ensures we are working together.

What you need

If you have a degree in any of these (or associated) disciplines, you could have the skills we’re looking for.

  • Accounting and Commerce
  • Design
  • Economics
  • Finance
  • Human Resource Management
  • Information Technology
  • Law
  • Marketing and Communication
  • Science, Technology, Engineering, Mathematics (STEM), and Statistics.

Eligibility

We encourage applications from all areas of the community, including Indigenous Australians, candidates from culturally and linguistically diverse backgrounds and candidates with disability.

You are welcome to apply to our graduate program providing you:

  • be an Australian citizen by 30th January 2022
  • have completed at least an Australian Qualifications Framework Level 7 qualification (a Bachelor degree), equivalent, or higher equivalent
  • be in the final year of your degree or have completed your university studies within the three years prior to the time of your application (9 March 2018 – 31 December 2021) and are able to provide evidence of completion before the start of the program
  • be able to obtain and maintain a valid Australian Government security clearance once accepted onto the program when required
  • be willing to undergo any Police, character, health or other checks required.

What the graduate program involves

Your 12-month graduate program involves extensive training, up to 3 work placements during which time you will receive both mentoring and support from both your Program Manager and Rotation Lead. There will be a variety of social events to give you the opportunity to make friends and build networks across the organisation. These activities will help launch your career in the ATO as you undertake work that is meaningful, diverse and challenging.

Induction

Your journey with us begins with a welcome from our Executive followed by a dedicated five-day induction guided by your program manager.

Over the course of these few days you will be introduced to:

  • your training calendar
  • corporate and security requirements
  • what it means to be an employee of the APS
  • what the different business areas of the ATO do.

Hear from recent graduates about their induction.

Training

Our regular training exposes you to a range of both stream-specific and whole-of-ATO topics. You will consolidate and apply your learnings via research tasks throughout the year. All your training will be delivered by qualified facilitators who are topic experts. You will also have the opportunity to work on projects with graduates based in other sites, thus increasing your networks across the organisation.

Hear from recent graduates about their training.

Rotations and post-program placement

During the year you will go through three rotations:

  • two will be in business areas – these will help you to develop your knowledge and capabilities across a range of topics
  • one will be in a client-focused area – this client contact experience demonstrates the diversity of the community the ATO serves and the vast range of topics we provide advice on. You may be assisting clients via the call centre, myGov shopfront or answering real-time, online queries through our online chat function.

We will tell you the details of your first business area rotation at your induction. We will decide your:

  • second business area rotation in the middle of the year
  • post-program placement at the end of your graduate year.

When you successfully complete the program, you'll be eligible to advance to the next APS work classification level (APS4).

Mentoring and support

During your graduate program, you'll have the opportunity to learn from experienced staff that will guide and mentor you through your training and work rotations.

We provide support to our graduates at both a professional and personal level. You'll be assisted by:

  • your Program Manager – supports and guides your probation, approves your leave, recommends appropriate work rotations, and provides advice and support on any issues or concerns you may encounter.
  • Trainers – offer support through the facilitating of courses, assessment marking assessments and giving and feedback. They also, provide additional tutoring and support to address any technical training- related questions.
  • Rotation Team Leaders – support you in your workplace area and teach you the technical skills and use of IT systems relevant to your role. They will assist you to build your workplace capabilities and knowledge.
  • graduate peers – provide valuable support through the many training and assessment activities you'll undertake together.

Hear from recent graduates about our mentoring and support.

Evaluation

Your program manager will liaise with your trainers and Workplace Team Leaders to evaluate your performance.

You'll develop a performance tracking document (called Compass) with your program manager and your Rotation Team Leader. You will renew this in each new work rotation as you achieve your goals and set new ones. Regular feedback from managers and trainers help shape your development needs and assist in keeping you 'on track'.

Social events

Our graduate program will give you an excellent social and networking base. Over the course of the program you will have many opportunities to involve yourself in social events specific to your site. In some sites, there are also social networks of graduates from across the APS.

Most sites also have active social clubs that run fundraising activities, happy hours, sporting competitions and family fun days.

The national network of social clubs hosts a sports carnival every two to three years. You can represent your site and state/territory in events, or just come along to enjoy the friendly atmosphere.

Hear from recent graduates about our social events.

Applications open in March and close in April. To find out more visit ato.gov.au/grads

University Partnership Employment Program

Australian Taxation Office


Are you a current university student looking for meaningful, diverse, challenging work? Do you want to gain industry experience while you study to set you up for a graduate job?

The University Partnership Employment Program (UPEP) offers talented students undertaking tertiary study at Bachelor level or above with an interesting and flexible experience working for a large government agency.

Eligibility

To be eligible for UPEP you must:

  • be enrolled in a Bachelor degree or above
  • have completed at least 12 months of study
  • be an Australian citizen
  • have a good academic performance (GPA of Credit or above) and a strong work ethic.

The job

You will be employed as a casual at the APS2 level. The work will be flexible enough to support your study commitments and your hours are to be negotiated with your manager.

You will be placed in areas relevant to your studies. These areas include business, commerce, law, information technology and STEM.

How to apply

Register at https://www.ato.gov.au/about-ato/careers/entry-level-programs/university-partnership-employment-program/

The Evergreen Indigenous Program

Indigenous programs diversity icon

Australian Taxation Office


ATO Evergreen program 2022

Go somewhere unexpected with the ATO Evergreen Program

Applications for the 2021 ATO Evergreen Program are now closed.

The Evergreen Program is an entry-level program for Aboriginal and Torres Strait Islander peoples. It will provide you with an opportunity to start your career and develop your professional and technical skills in the public service.

The Evergreen Program combines work experience and formal training with a permanent job on successful completion.

Your role in the ATO

The Evergreen Program offers entry-level positions in the Australian Public Service (APS) solely for Aboriginal and Torres Strait Islander peoples. You’ll gain experience and develop your professional and technical skills as you:

  • provide customer service from a call centre environment (scheduled phone environment)
  • help taxpayers meet their tax obligations
  • provide business support
  • undertake case work.

What we offer

As part of the program, we offer:

  • a challenging, rewarding career
  • access to Aboriginal and Torres Strait Islander employee networks and Indigenous Liaison Officers
  • two work rotations during the program
  • starting salary of more than $55,000 (APS 2)
  • regular technical training
  • support from a dedicated Evergreen manager
  • APS employment conditions.

Eligibility

Open only to Aboriginal and Torres Strait Islander peoples.

To be eligible for the program you must be able to provide written evidence that you:

  • are of Australian Aboriginal or Torres Strait Islander descent
  • identify as an Australian Aboriginal or Torres Strait Islander
  • are accepted as an Australian Aboriginal or Torres Strait Islander in the community in which you live or have lived
  • are an Australian citizen.

You must be able to provide evidence to support your eligibility and also undergo a criminal history records check.

To find out more visit ato.gov.au/evergreen

Application Process

Australian Taxation Office


Find out about how to apply for our Graduate Program. Applications open in March and close in April.

The ATO participates in the Australian Government Graduate Programs (AGGP) for some streams. The AGGP offers graduate jobs across multiple disciplines and allows the applicants to be considered for a range of government agencies. We also participate in specialist graduate programs for Data and HR - if you are interested, you can apply through APSjobs.

Candidates who are of Aboriginal and/or Torres Strait Islander heritage may apply under the ATO’s affirmative measure provisions. Visit ato.gov.au/grads for more information.

Summary of application process

  • We accept graduate program applications once a year.
  • You will receive an email to acknowledge the submission of your application.
  • We review applications.
  • You will be notified if you have progressed to the next stage. Both successful and unsuccessful applicants will be notified.
  • We assess you online and/or face-to-face.
  • We make a preliminary decision (progression or rejection) about whether to place you in the merit pool.
  • We contact people in the merit pool regarding their availability for the graduate program. We are likely to make subsequent contacts after our initial round.
  • We undertake final checks. Some of our roles require a security clearance.
  • We offer placements to successful applicants from September onwards.
  • Graduates commence February the following year.

When to lodge

Applications for the 2022 graduate program will open on 9 March 2021 and close of 6 April 2021. Late applications will not be accepted.

Lodging your application

When completing the online application, we will ask you to provide:

  • personal information
  • details of your qualifications including your current academic transcript as an attachment – maximum 3MB
  • a statement verifying recognition of your qualifications if you have overseas qualifications as an attachment – maximum 3MB.

Tips:

  • Have this information ready when you start your application
  • Save your application regularly to ensure you don't lose any data. The page will time out if it is inactive for more than 30 minutes
  • We may request a resume and details of referees at a later stage if you progress through the assessments.

After you lodge

Once you've lodged your online application, you'll receive a notification email confirming your submission.

If you don't receive an acknowledgement email, you can check we have received it by logging in to eRecruitment and selecting My profile then View emails.

You can update your personal at any time by logging into eRecruitment. However, you will not be able to change any other details in your application.

If there are significant issues that affect the information in your application, email us at [email protected].

Assessment activities

There are three stages of assessment activities. You will need to perform strongly in each assessment in order to progress to the next stage.

  • Stage 1 is an online interview (automatic text conversation).
  • Stage 2 is an online assessment
  • Stage 3 is a virtual assessment centre which will include an interview and a group activity, designed to further assess your suitability and interest in the ATO Graduate Program.

Note that you will receive notification of each stage's outcome, even if you are not successful.

Preliminary decision

At this point, we will review your performance from all assessment stages of the process and determine your suitability for the merit pool.

Unsuccessful candidates can access feedback about their assessment centre performance after the selection process has finished.

Final checks

If your application is successful, you will receive a phone call to confirm your availability for the graduate program.

Please note that this is not an official offer.

An official offer will be made after you have passed the following checks:

  • We will confirm you are or will be an Australian citizen by 30 January 2022.
  • We will confirm you are on track to complete your university qualifications by 31 December 2021 if you are still studying
  • You will need to satisfy our integrity check. We will check police records, confirm your identity and ask you to complete 2 forms – a Declaration of Secrecy and Compliance with tax and superannuation obligations. Additional checks may also be required.

If the work for which you are being considered requires access to classified material, you may also need a formal security clearance assessment.

Offers

After we have confirmed your availability and have obtained a satisfactory integrity check, we will send you a formal offer.

We anticipate making offers of employment from September 2021 onwards.

Further information

To find out more visit ato.gov.au/grads or email [email protected]

Employee Profiles

Australian Taxation Office


Hear from our graduates

Graduates

Stephanie, Taxation

‘My current role has involvement in all business areas of the department and enables cross government department collaboration on specific projects. I love the exposure to different business areas and government departments. I also enjoy collaborating with others, whether in my team or external, and coming up with a solution to a problem. I find great satisfaction in the start to finish process of: recognising a problem, collaborating with others to solve the problem and then presenting these solutions to management for implementation.’

Stephanie

Anne Marie, Data

‘Entering the graduate program was daunting but being assigned a program manager helped tremendously with transitioning into work at the ATO. The program is a great way to get a feel for the different areas of the ATO and learn where you fit best. My first rotation was in Enterprise Analytics, Smarter Data. A typical day would involve a stand-up meeting with the team where everyone updates on their work progress and problems they are having, followed by finding, gathering, interpreting and displaying data to other departments of the organisation.’

Anna, Human Resources

‘Being in a room with the other grads for three days at induction, we really started to bond with one another. It was comforting to know we were all going to be on the same journey together and I realised everyone in the room was probably as nervous as I was!’

James

James, Design

‘Being part of the graduate program has allowed me to work on a broad range of challenging projects. Each has helped me to grow as a designer and has exposed me to opportunities where I can use my design skills in many different applications.’

Cheng, Taxation

‘My experience as a Taxation graduate in the ATO Graduate Program has been very rewarding. The highlight of the program for me has been the training and development opportunities provided through the year-long training program, milestone tasks and work rotations. I was already working at the ATO prior to starting the program, and the program has been a great opportunity to continue my professional and personal development.’

Jarrod, IT

‘As a graduate forensics officer I assist in forensically processing and analysing digital evidence in our lab for legal and investigation clients. I have a Bachelor of Computer Science Degree but no legal background and am building my legal skills as part of my work. I’m excited to see what’s next in store with the forensics and investigations team’.

Liam, Marketing and Communication

‘The ATO graduate program has provided me with career opportunities that would never have really occurred to me when I first applied. I have been able to build networks during the program that have shifted my career path towards content development and user-research. I now am working on validating improvements to our digital services, helping the ATO co-design with our most important users – everyday Australians.’

Danny

Danny, Taxation

‘The grad program helps to develop a combination of wide ranging and specialist skills. ATO's investment in its staff is notable and worthwhile: Bring your open mind, flexibility and commitment to the ATO where you can be rewarded with an exemplary public service career.’

A Day in the Life

Australian Taxation Office


Ellie ATO

A Day in the life #1 – Ellie March, Data Graduate:

8:00 am

My alarm goes off, but I’m almost definitely going to hit snooze for another 15 minutes. Working from home means no 90-minute commute to the office, so I’m taking advantage of the extra time to sleep in.

8:15 am

Okay, I’m up—time for a coffee.

8:30 am

Time to log on! Although I have no set start time, I prefer to start work by 8:30 am. While everything is loading, I’ll jump on my phone and check Yammer for any updates relevant to me. Once that’s done, I’ll move onto my emails, replying where I need to and flagging any action items for follow up.

8:45 am

My manager has assigned me the task of analysing a large amount of text data from a free text field in one of our client forms. I need to find out what kind of information is being reported in this field by our clients. Natural language processing is new to me, so I’m going to need to do some research on this field, but first I want to familiarise myself with the form and the data. A previous grad has already done some work on this so I reach out to them for any additional information they can provide. They provide me with their handover and some additional resources to go over. They also let me know that I can follow up with them if I have any questions.

I spend some time reading over this work as well as other information I have available relating to this form. I start looking at the data and notice it’s going to need some preprocessing and cleaning. I’ve been learning the programming language Python this year, so I’ll be using that to clean up the data. I spend some time manually inspecting the data and write up some basic lines of code that I’ll need in order to analyse the text.

10:45 am

Morning tea! I’m not a big breakfast person, so I’ll make myself a smoothie. While it’s blending, I’ll walk around my apartment a bit to stretch my legs. I’ll also brew a pot of tea to keep me going for a couple more hours.

11:00 am

I want to start researching natural language processing, specifically topic modelling techniques. There are many different methods, so I need to figure out which will work best for my data. There is A LOT of information available, so this is going to take a bit of time. I make sure to document my research in case anyone wants to look over it or it’s needed in the future.

11:45 am

Time for a group meeting with our program manager on MS Teams. These meetings are great while working from home because you get to catch up with other grads, even some you wouldn’t usually see in the office. Our program manager fills us in on any developments within the grad program, such as upcoming probation meetings and takes some time to see how we’re all progressing with the assessable components of our grad program. We have a chat about how everyone feels with their current working arrangements and discuss any other exciting news anyone brings up.

12:15 pm

Back online to continue researching.

12:30 pm

Lunch time. My fridge doesn’t have quite the same variety of food on offer as Sydney’s CBD so leftovers it is.

1:00 pm

I’ve found a topic modelling method that I think looks promising, but I need to know more about it. Since I have access to online learning platforms like Udemy and DataCamp, I jump onto these to look for some relevant courses on the chosen method. I find one that looks good and dive in.

2:15 pm

Afternoon tea! Another few laps around the apartment while a fresh pot of tea brews. If I were in the office, I’d probably duck out with a colleague for some fresh air and a lap around the block.

2:30 pm

Time for a team meeting. This is a great opportunity to hear about key developments in projects across the broader team. This is a longer team meeting than our usual stand-ups, with the second half of the meeting consisting of a presentation by a group of colleagues on the work they are currently doing. It’s interesting to learn more detail about the other work that goes on in the team, and questions are always encouraged. As a grad, this exposure to a variety of work is particularly helpful in figuring out what opportunities exist within the organisation, and what topics I might want to further explore.

3:30 pm

The online courses can sometimes take a few hours to complete, but I’m at a point where I want to stop and implement some of what I’ve learned. I start working on my code. I get an error when I try to run my code, but it looks like this might be due to the format of the data. I’ll need to either fix this in preprocessing or tweak my code.

I also notice in my data that there’s some non-English text. I know this could cause problems in interpreting any results I produce, so I reach out to my manager for guidance. We discuss writing a language detection function to see how many records are impacted. I’ll need to do some more research, this time to determine if any language packages exist that suit my needs. I’ll start on that tomorrow.

4:21 pm

Home time! I’m at a good stopping point for the day but were I in the middle of an online course component or debugging some code, I could stick around a little bit longer and accrue some flex. For now, time to save my progress and log off.

Ellie ATO Hometime

5:00 pm

No commute means I have time to do things before dinner! It’s nice weather, so I’ll take a walk to a nearby park or the beach.

7:00 pm

Time to make some dinner! This could take anywhere from 30 to 90 minutes, depending on how adventurous I decide to be (or how much of a mess I manage to make).

10:30 pm

I want to say this is bedtime, but I’m a night owl and I don’t have to commute tomorrow… maybe I’ll stay up just a little bit longer.

A Day in the life #2 – Matthew Allen, IT Graduate:

Matthew

6:30 AM

What’s that? My alarm is ringing! I jump out of bed, get dressed and organise breakfast for myself and the family. I leave home at 7.30 am to drop my son off at school, before returning home.

8.00 AM

Time to fire up the laptop and log into remote desktop access of the network. With COVID-19 still a risk I generally work from home. While I’m waiting for my laptop to log in, I make myself a nice cup of tea with some dark chocolate and an apple on the side.

8.30 AM

The first job is to read all the new emails, taking note of important updates and actions required. Next, I write a prioritised ‘to do’ list of my tasks for the day. For example, there is a test review email which notes a couple of documentation items I should tweak. I update and load the updated version of the document into Microsoft Team Foundation Server (TFS) test record step. TFS is the digital system we use to manage and track our work.

I receive a Jabber message (Jabber is the instant messenger platform we use at the ATO) from one of my teammates wanting some details from a design document training session we both attended last week. I copy and paste the relevant section from my OneNote writings and send it to him. In the ATO, people tend to use Jabber in the first instance, rather than calling people via the phone.

9.25 AM

I attend my teams daily online WebEx stand up meeting which commences at 9:30 am. I provide an update of what I achieved yesterday, the work I’m planning to do today and mention any blockers. IT at the ATO embraces an Agile approach to software development and project management. I have a new test execution to complete and a PowerPoint slide pack to prepare for an upcoming security presentation on the products the team has finished building.

09.45 AM

I start preparing the test data, which is XML files using the generator tool, and making sure to populate it with the required data types in all the applicable fields as per the test script steps.

10.15 AM

I walk out to the kitchen and eat a muesli bar, washed down with a cup of coffee for morning tea. 10.30 AM I attend our online sprint retrospective meeting. We each take turns talking about what worked well in the current sprint, what can be improved for the next one. I talk about how everyone is collaborating and supporting each well. I note having pre-prepared test data made the regression testing faster.

11.00 AM

I continue working on the test. I log into the developer environment and use applications such as rFHUtil, Microsoft SQL Management Server to run the test with the data I created.

I complete the test and review the database outputs in Notepad++ & Excel to confirm that the messages were received and processed as expected. I take screenshots and make notes where required.

12.00 PM

Time for lunch. Tuna and salad again. It’s healthy, but not so tasty. ☹ Round it out with a banana for dessert and a non-caffeinated tea.

12.30 PM

Lunch is over so I return to work. I tidy up my test document and the associated files before updating the status of the task in TFS to done. I move onto working on the PowerPoint slides for our security presentation to the rest of the branch which is scheduled for later in the week.

I collaborate with the team business analyst, confirming via Jabber and phone, the completed features to be incorporated in the slide pack. I refer to a previous example. I collate and insert the necessary information from the relevant feature documents making sure the slides are professionally formatted.

1.30 PM

I join the STP test chapter online meeting. All the testers in a project program release train gather to hear the latest news. I learn about a change to the test build information we are required to include. I make a note to update my current test document.

2.00 PM

I’ve already attended 3 online meetings today, but this one is different. A few weeks ago, I applied to meet the Federal Assistant Treasurer & Minister for Housing Michael Sukkar, and I was successful! It’s time to attend. I’m a little nervous as I’ve been selected to ask a question, but it goes well and is an amazing experience.

3.00 PM

I sneak a cheeky afternoon tea break, munching on a chocolate-coated nut bar while sending friends a couple of random messages.

3.15 PM

I complete the finishing touches to the PowerPoint slides before forwarding the draft to the business analyst for checking. I cross that off my ‘To Do’ list. I receive an email from one of the testers in the team who has completed the review of my test and confirmed it is correct with minimal document changes required. I cross that off my ‘To Do’ list too.

I start preparations for the next test, which includes a form lodgement method I haven’t done before. I Jabber an experienced member of the team to confirm my understanding of how to approach it. I prepare the test data and get the documentation ready. It’s best to execute a test all in one day as changes occur in the development environment daily. I decide to do the lodgement tomorrow morning.

4.30 PM

It’s been a busy day. Time to complete my hours worked in TMS & effort details in EPM systems before shutting down the computer for the day.

5.00 PM

I head out for a jog at the local park and then back home to exercise with my gym equipment downstairs. Healthy body, healthy mind, so they say.

6.00 PM

I help make dinner for the family. Stir-fried chicken and vegetables with noodles tonight. Yum.

7.30 PM

I have a shower and get the little one to bed.

8.00 PM

Time to relax and watch Netflix.

9.30 PM

Bedtime. Need to rest up before I do it all again tomorrow. Good night! Zzz.

Perks & Benefits

Australian Taxation Office


Develop your career, make a difference

Our graduate program provides an opportunity for you to develop in a dynamic and high profile national organisation. We value our people and their diverse skills and give high priority to developing their capabilities.

Perks and Benefits

At the ATO we value the importance of an appropriate balance between your work and your personal life, and we are committed to supporting you to achieve this. We will allow you flexibility at work, with access to flexible working hours and flextime (time in lieu). We also have generous leave provisions with extra leave during the Christmas closedown period in addition to the 20 days already provided.

We also provide a competitive salary and great employer contributions to your superannuation. Plus, as a permanent employee you’ll be able to explore further study and qualifications such as practical legal training and the chartered accountants program through our tuition assistance program (TAP) or study leave options.

Your graduate year gives you an unmatched opportunity to develop your professional network and make friendships along the way. We also give high priority to building your capabilities and we provide a culturally diverse and safe working environment because we want you to enjoy a full and varied career with us.

To find out more visit www.ato.gov.au/grads

Diversity & Inclusion

Diversity diversity icon

Australian Taxation Office


As an Australian Public Service (APS) agency, we are committed to fostering diversity and inclusion in the workplace and reflecting the diversity of the Australian community.

Our workplace encourages employees to bring their best selves to work, supported by a work environment free from barriers to inclusion, through the creation of a trusting and supportive environment. We are focused on raising awareness, education and visibility to ensure unconscious bias is removed from policies and processes.

We recognise that one of our greatest assets is the diversity of our staff. By embracing our differences, we support everyone to realise their full potential. We have a range of employee diversity networks which bring together employees with shared interests such as gender, race, cultural heritage, sexual orientation, faith, age and disability together in a safe space. They are effective tools for championing programs and providing effective career development opportunities.

Networks are important for our organisation as they enable our staff to connect, share ideas and build greater visibility for diversity and inclusion.

Our Diversity and Inclusion Plan identifies six key priorities which form our ongoing strategies and initiatives for an inclusive workplace. They are:

  • Aboriginal and Torres Strait Islander peoples
  • people with a disability
  • women
  • culturally and linguistically diverse
  • lesbian, gay, bisexual, trans/transgender and intersex (LGBTI+)
  • mature age Australians.

We have employee networks for each of these priority groups such as ATO Making Inclusion Count (ATOMIC) which supports LGBTI+ workplace inclusion to create an environment where employees can bring their whole selves to work.

The ATO strives to have a workforce that reflects the diversity of Australia’s population. A diverse workforce provides a broader range of skills, experience and opportunities for innovation. In 2019–20, the ATO was awarded the ‘Michael Kirby LGBTIQ Inclusion Award’ in the 2019 Australian Human Resources Institute (AHRI) Awards and placed second in the 2019–20 Australian Network on Disability’s Access and Inclusion Index. These achievements reflect our commitment to building an inclusive culture that embraces the diversity of our clients and staff.

In 2019–20, we:

  • Supported a pathway program to help people with autism spectrum disorder secure meaningful employment in the ATO.
  • Celebrated days of significance, including International Women’s Day 2020 with Mariam Mohammed of MoneySmart.
  • Continued our Opening Doors program, engaging established professionals with caring responsibilities, Australian citizens from refugee backgrounds and veterans transitioning to civilian roles, with the program announced as a finalist in the 2020 Prime Minister’s Veterans’ Employment Awards.
  • Partnered with SBS to launch a suite of new self-paced diversity and inclusion training modules for staff, to complement our existing offerings.
  • Commenced the first external evaluation of our diversity and inclusion efforts to continue our growth as a leading employer in diversity and inclusion.

For more details about our diversity and inclusion, see www.ato.gov.au/diversity

LGBTIQ+

LGBTI support diversity icon

Australian Taxation Office


The ATO recognises the importance of lesbian, gay, bisexual, transgender and intersex (LGBTI+) inclusion in the workplace. The diversity of our staff is one of our greatest assets. Embracing this diversity creates a workplace where all staff are valued, respected and able to bring their 'whole selves' to work.

2020 LGBTQ AWEI

We were recognised for the 5th year in a row at the Australian Workplace Equality Index Awards, hosted by ACON’s Pride in Diversity — the national not-for-profit employer support program for LGBTQ workplace inclusion.

The awards are based on the results of the Australian Workplace Equality Index — an evidence-based benchmarking tool that annually assesses workplaces in their progress and impact on LGBTQ inclusion initiatives.

Over the past 12 months, we have continued our support for colleagues who identify as LGBTI+ through revised people policies, enhanced visibility of our network for LGBTI+ employees and allies (ATOMIC), and training for both new and existing employees across the organisation. As an organisation, we believe that inclusion is for everyone and we are dedicated to continuous improvement in our inclusion practices.

For more details about our diversity and inclusion, see www.ato.gov.au/diversity

Disability Support

Disability programs diversity icon

Australian Taxation Office


The ATO continues to support people with disability both visible and non-visible through employment, retention and career development.

The ATO is a gold member of the Australian Network on Disability (AND). AND supports businesses and other organisations to advance the inclusion of people with disability in all aspects of work. We have placed second in the 2019–20 AND’s Access and Inclusion Index, reflecting our inclusive culture at the ATO.

We continue to support individuals who identify with disability, through employment, retention and career development. The number of our employees who voluntarily identify as living with a disability has remained consistent this year, at 3% of our ongoing workforce.

We remain focused on building the ATO’s reputation as an employer of choice for people with disability by increasing awareness of what we can offer potential employees. We are also committed to doing more to encourage current employees to self-identify so we can ensure appropriate reasonable adjustment.

Our employee-led diversity National Disability and Ally Network (NDAN) aims to promote a culture that is respectful, supportive and equitable for all employees. It also provides forums where issues can be raised, and employees can support each other through sharing experiences and information.

In 2019–20, the ATO enhanced support initiatives for employees with disability, including modification of technology and software to support staff while working from home. We refreshed our ‘My WorkAbility’ passport, empowering employees to take ownership of their workplace adjustment information. We also provisioned a series of educational videos to increase awareness of disability in the workplace, and we were acknowledged by the Australian Network on Disability for our consistent high performance in marketing, communication and digital experience.

The ATO continues to deliver support through reasonable adjustment options, local assistance through our People support teams, and through our active and valued employee network, the National disability and ally network.

For more details about our diversity and inclusion, see www.ato.gov.au/diversity

Gender Equality

Equal opportunities programs diversity icon

Australian Taxation Office


Gender Equality in the ATO

We need a workforce that reflects and embraces the diversity of the Australian community to continue to effectively manage and shape the tax and superannuation systems that support and fund services for Australians.

Our 2019–20 annual report shows that our workforce provides a gender balance where women represent 56.4% of the ongoing workforce and men represent 43.6% of the ongoing workforce.

The ATO has driven equitable change in the APS by focusing our efforts on achieving gender parity across all classifications in the workforce. We recognise that to attract and retain the best talent, we need a senior leadership cohort to reflect the diversity of our workforce. We have set representation targets to achieve 50/50 female to male representation at senior levels of the agency. In the 2019–20 year, we achieved female representation of 46.6% at the senior executive service (SES) classification and 50.2% at the executive level (EL) classification.

The ATO continues to embed long term cultural change through innovative, flexible work practices and leadership to drive and sustain gender equality. We acknowledge that everyone has a role to play to create an inclusive workplace, where assumptions are questioned and barriers removed to ensure equitable outcomes, regardless of gender.

Successful cultural change in the ATO will require:

  • men and women being seen equally as capable leaders
  • openly available flexible work arrangements for both men and women without risk to career progression
  • overcoming outdated assumptions about gender roles.

For more details about our diversity and inclusion, see www.ato.gov.au/diversity

Indigenous Australians

Indigenous programs diversity icon

Australian Taxation Office


ATO Evergreen program

Our Reconciliation Action Plan (RAP) represents our commitment to cultural diversity and inclusion of Aboriginal and Torres Strait Islander people. It provides information about initiatives that support reconciliation and gives us the basis for reporting our successes and lessons to Reconciliation Australia.

Reconciliation is everyone's business, and for the ATO it's about valuing the contribution Aboriginal and Torres Strait Islander peoples bring to this organisation – as employees, suppliers and clients. Our plan details activities that are intended to provide systemic improvements and opportunities to empower Aboriginal and Torres Strait Islander staff and suppliers, and to provide support services to assist Aboriginal and Torres Strait Islander taxpayers.

We recognise the value Aboriginal and Torres Strait Islander people bring to the ATO. We are focused on the recruitment, retention and career development of Aboriginal and Torres Strait Islander peoples. We have reflected this commitment in theRAP and Diversity and Inclusion Strategy to improve the representation and employment opportunities for Aboriginal and Torres Strait Islander peoples in the ATO.

We also partner with the Australian Public Service Commission (APSC) to recruit candidates through the APSC’s Indigenous Pathways programs. We have a range of Indigenous programs such as:

  • Evergreen program
  • Jump-Start program.

ATO Evergreen program

Our Indigenous Employee Network, Moondani, provides support to its members and offers strategic advice to the ATO on workplace and workforce matters impacting Aboriginal and Torres Strait Islander employees.

Moondani provides an important mechanism for Aboriginal and Torres Strait Islander employees to support each other, share information and experiences. It is an opportunity to provide guidance and support to other members, encouraging peer support and mentoring that promotes career development for Aboriginal and Torres Strait Islander employees.

Our Aboriginal and Torres Strait Islander ally network (Kawutilin) supports diversity and inclusion in the ATO by offering local support to our Aboriginal and Torres Strait Islander workforce.

Our Indigenous Liaison Officers support Aboriginal and Torres Strait Islander employees and provide cultural guidance and advice to non-Indigenous staff.

We host an annual Indigenous Employee Roundtable event that focuses on professional development, career development and leadership skills in a culturally safe environment.

Find out more about our Reconciliation Action Plan and Indigenous programs on our website.

Streams we offer

Australian Taxation Office


What we are looking for

We offer graduate positions in the following streams:

  • Information technology (IT)
  • Taxation
  • Data
  • Design
  • Marketing & communication
  • Human resources

Position locations

The locations each stream is offered in may change year to year due to business needs. For the 2022 Graduate Program, we are recruiting in these locations:

  • Adelaide
  • Albury
  • Brisbane
  • Canberra
  • Gosford
  • Hobart
  • Melbourne
  • Newcastle
  • Sydney
  • Perth
  • Townsville
  • Wollongong

This year the ATO will be recruiting our Data and Human Resources graduates through the whole-of-government Australian Government Graduate Programs (AGGP). Applying to one of these streams means that you will be considered for a range of government agencies. You can apply through APSjobs . We have offices in all capital cities and some regional locations across the country.

You'll be working in the city nominated within your official letter of offer. However, if you accept a position in a major city, we may expect you to work in any of our offices within the greater metropolitan area. This is to gain experience and exposure to the different work these offices undertake.

Working from home arrangements have been put in place on a site-by-site basis due to COVID-19. While working from home looks to become part of our 'new normal', formal arrangements are based on your site restriction level and your managers discretion and will be negotiated upon commencement of each rotation.

If you are offered a position in which would require you to relocate to another site, we may provide financial assistance to help cover removal costs (including insurance). This will be under certain conditions and at the delegate's discretion.

Information Technology (IT)

About the business line

Our Enterprise Solutions and Technology (EST) business line is recognised as one of the leading IT departments both in Australia and globally. We deliver technology solutions to the ATO, community and the wider digital ecosystem.

With an annual IT budget of over $1 billion, our technology landscape is vast and diverse. It spans mainframe, midrange and cloud, as well as the latest digital technologies in web, mobile, APIs, digital identity and authentication, cyber security, and data and analytics. This means you get to work on an exciting variety of projects and activities spanning the entire IT delivery lifecycle.

Our graduates get to work on designing, delivering, managing and protecting technology solutions and services that underpin the ATO’s operations and the broader revenue ecosystem. For example, we provide:

  • APIs that external software developers like MYOB and Xero consume in their software to enable taxpayers to interact through natural systems
  • technology services, like Single Touch Payroll, that enable real time data flows to support the superannuation industry
  • whole of government platforms such as GovPass, which is your digital identity for accessing all government services.

You will also get to work in one of the largest implementations of scaled Agile in the world. We’ve been working in Agile for several years, so we know that that takes a real shift in culture and mindsets. That is why we also have a comprehensive Culture and Capability Program in place. This helps us build the workforce and culture we need to continue being a leading digital service provider.

What you might be involved in

You could work in areas dealing with:

  • IT strategy and roadmaps
  • architecture and solution design processes
  • information architecture and management
  • applications development and testing
  • end-user technology and COTS
  • governance and risk management
  • program and project management
  • portfolio planning and assurance
  • cloud computing
  • creative technologies
  • cyber threat intelligence
  • IT and cyber security
  • data and analytics
  • automation and AI
  • IT service management
  • IT infrastructure and networks
  • technology portfolio and asset management
  • sourcing, vendor and contract management

Taxation

About the business line

Our Taxation stream encompasses fields of study in law, finance, accounting, commerce, economics and business. Your role will be to manage and shape the tax and superannuation systems by helping people understand their rights and obligations.

We aim to make it easy for taxpayers to comply by providing a contemporary, streamlined and integrated service. We will manage non-compliance with the law.

What you might be involved in

You may be working in a team to:

  • obtain information and provide advice to clients
  • conduct a range of client engagement activities including risk reviews and audits
  • make decisions and recommendations for mitigation strategies
  • administer the Good and Services Tax (GST)
  • research and analyse tax information and procedures
  • interpret taxation legislation and case law
  • administer the superannuation system
  • find solutions for issues within the law, its interpretation and application
  • develop, manage and maintain public advice and guidance issued by the ATO
  • resolve taxpayer objections to decisions made by the ATO
  • resolve taxpayer disputes
  • influence the design and direction of the tax and superannuation systems.

During the program, we may ask you to undertake a work rotation in any of these business areas:

  • Client Engagement
  • Enterprise Strategy & Corporate Operations
  • Law Design & Practice
  • Service Delivery
  • Tax Practitioners Board

Please note that our graduate program does not incorporate practical legal training and Chartered Accountants' accreditation. You can explore these options and more once you have completed your graduate year through our tuition assistance program (TAP) or study leave options.

Data

About the business line

As part of our digital transformation, we have new opportunities for graduates with science, technology, engineering, and mathematics (STEM) and statistics qualifications. With the volume and complexity of our data increasing, you can help us effectively use the flow of information to continually improve our client experience. We recognise data as a key pillar in our digital transformation. As a data-driven organisation, we continue to use data in smarter ways to improve decisions, services, and compliance using a wide range of analytic capabilities and technologies.

We are increasingly using data science with advanced analytics – techniques such as predictive modelling, machine learning, data mining and prescriptive analytics – to optimise services to taxpayers, improve the client experience, and protect revenue.

With this organisational focus on data, you will have the opportunity to work across the ATO to deliver a range of outcomes for the Australian community.

What you might be involved in

Your work could include:

  • quantitative analysis of revenue collection
  • developing models to understand risk and opportunity better
  • workload forecasting across multiple work types, aimed at ensuring the best client experience
  • using analytics to prescribe the next best action when interacting with taxpayers and developing self-service analytics that enables leaders and analysts to understand performance greater
  • accounting advice on new measures and taxes.

If you are interested in the Data stream, you must apply through the Australian Government Graduate Programs. Visit APSjobs to apply.

Design

About the business line

We have a strong design capability that offers exciting opportunities for design graduates. You could work with our team of internal designers, like-minded creative individuals, on exciting initiatives that make a real difference to the Australian community.

We partner with our clients to design administrative services that keep the user at the centre of the process; balancing their needs with organisational vision and government agenda to deliver optimal outcomes.

Our designers work in multi-disciplinary teams to design new or improved products, services, systems and processes. They explore opportunities to improve administrative practices and in doing so, our designers play an important role in fostering willing participation in our tax and superannuation systems.

What you might be involved in

You may be working with teams on design engagements involving the following disciplines:

  • design leadership – applying the practices of design thinking to business problems to design the most effective solution to meet the needs of our clients, government, stakeholders and partners in the tax and superannuation systems
  • user-experience design – designing, planning and conducting design activities that involve users in the design process
  • information design – interpreting, synthesizing, visualising and documenting ATO design content using both graphics and/or text to convert content into an accessible and useful format for use by the target audience
  • business improvement – understanding the root cause of the problem we are trying to solve, testing and prototyping potential solutions, checking their effectiveness and taking action based on the results.

Marketing and Communication

About the business line

Our marketing and communication capability designs, develops and implements high-quality communications for a wide range of audiences using multiple channels.

Our teams consist of passionate communications professionals with years of industry experience in strategic communications, public relations, corporate affairs, creative campaigns, stakeholder and community relations, content creation, advertising and market research.

We work with business lines to identify communications needs and develop effective solutions to support business outcomes and connect with audiences at the right time, through the right channel with the right messages.

You will actively contribute to communication strategy and activities that build trust and confidence in our tax and super systems.

What you might be involved in

We are looking for fresh-thinking graduates who can contribute to our diverse program of work including:

  • communication strategy
  • advertising
  • internal and external communication
  • change communications
  • writing and editing
  • social media
  • digital marketing
  • media and public relations
  • crisis communications and issues management
  • relationship management
  • stakeholder engagement
  • market research and data analytics
  • user experience (UX) design
  • production – graphic and information design, multimedia, website design and publishing, video production, speech writing, podcasts
  • brand strategy and management

Human Resources

The ATO is one of many Australian Public Service (APS) agencies participating in the APS Human Resource (HR) Graduate Development Program. If you have HR qualifications and are pursuing an HR career with the APS, you could benefit from this program.

As an HR professional in the APS, you will contribute to managing our most valuable asset – our people – and play a crucial role in shaping the future of the APS.

If you are interested in applying for an APS HR graduate position, visit our dedicated website at www.apshrgrads.com.au for more information. Apply to be considered for opportunities in both the ATO and other participating APS agencies.

See also: Watch and hear from our graduates here.

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