What’s great about being a graduate at CSC?

• Meaningful work that impacts our customers
• Guaranteed a role if you complete the program
• Training development program to help you grow personally and professionally
• A tailored experience to find where you fit
• Balancing work and life for a super you – make the most of our health and wellbeing program

To be eligible, you will need to:

• have completed a university degree in 2021 or 2022, and 2023
• provide a visa showing you have the right to work in Australia

You don’t need citizenship or permanent residency.

Take the next step

You can apply or pre-register your interest at any time by visiting our website. We’ll be in touch to:

• Remind you when applications are open,
• Make sure you have all the information you need, and
• Guide you through the process.

Applications open in June each year.

If you’ve applied in previous years you are welcome to apply again, as long as you are eligible.

What’s the selection process?

• Step 1: Values Questionnaire
• Step 2: Online Interview
• Step 3: Online Testing (Ability Testing)
• Step 4: Online Testing (Occupational Personality Questionnaire)
• Step 5: Phone Interview
• Step 6: Business Engagement Day (Group Activity & Behavioural Interview) - Subject to change due to COVID-19
• Step 7: Employment Offer

If you have questions about the process please contact our Graduate Program Advisor at [email protected].

Ainslie Travers - Graduate at CSC

Ainslie studied Bachelor of Commerce (Finance) at the University of Wollongong and is now working as a Graduate at CSC.

5:00 AM

I have recently started getting up at 5 am to fit more in my mornings before work. Once my alarm goes off I get out of bed after a quick scroll on social media. By 5.30 I am out the door for a gym workout and then back home again at 6.30. By 7.50 I am back out the door on my way to work, but first I double-check I have my work pass, bus pass and headphones.

8:30 AM

At 8.30 I arrive at my desk ready to start the day. I warm myself up by reading the daily news subscription that waits for me in my inbox each day. I also validate my timesheet from the day before and go through any other emails I might have.

9:00 AM

The 2021 cohort of graduates has just started, so the 2020 cohort (which includes me) each got a buddy to look after. I have the first catchup with mine and we decided to grab a coffee from a nearby cafe. We discussed how her first rotation might look, the different types of work she might get and where has the best coffee.

9:30 AM

It is prep time for an agency meeting at 10 am. To do so I freshen up my understanding of the program we are going to present. At 10 am I head down to the work car and meet with Tim, an Employer Relationship Manager (ERM) for this agency. On the way to the meeting we catch up, we discuss how I am feeling as a grad and he gives me some insights into his role.

10:30 AM

Tim and I meet with a payroll officer and discuss the program we would like to offer their agency. Throughout the meeting, I take minutes to ensure I capture what is being said and so that we can remember any action items. The meeting goes well and they are interested in pursuing the program, I make a note to follow up by sending them more information.

12:00 PM

I make it back to the office just in time for a meeting on a remediation project. This project has been going on for a few months but this is my first introduction to it since I only joined the team recently. The meeting is done via video chat as some of the participants are working from home.

12:20 PM

Day in the Life Ainslie CSC

The meeting finishes quickly as there were still some outstanding pieces of work awaiting an update. I head to lunch in one of the café areas in our building and see one of the other grads so I go to eat with them then have another coffee. 

1:00 PM

Back at my desk, I continue some work before I join the weekly ‘Grad Gig’ catchup, which we did via video chat so we could share our work digitally. The Grad Gig is a group project among the grads that runs alongside our rotations. Our instructions for the project were to develop a deliverable that builds members' financial confidence. The discussion goes well and we have planned our next steps. The project is finally coming to the implementation phase (yay!). 

2:30 PM

My rotation manager had requested a meeting to discuss my speech for a forum the following day. I am speaking on some data I analysed from survey responses and what this means for CSC. He is based in Sydney so we meet via video chat. I show him my slides and discuss what I will say. This goes well, and he gives me some more points to consider. 

3:00 PM

There are no more meetings for today, so I am back at my desk catching up on work. This includes typing up the minutes from the day, sending them to the meeting participants and reaching out to people for the action items.

Day in the Life Ainslie CSC

5:15 PM

Home time! I make the commute home and unpack from the day. My roommate who is a nurse is at work so it is just me tonight. I cook myself dinner, watch some TV and relax. 

9:00 PM

To accommodate my new 5 am wake-up time, by 9 pm I put my phone away, turn off the TV and go to sleep.

CSC’s Corporate Social Responsibility Program supports our vision of being a trusted and valued partner to our customers and their families.

We establish partnerships with other trusted organisations to offer value to you and your family, and give back to our community in ways that matter.

Our Current Partnerships:

Australian National Maritime Museum

We have a long history of serving members of the Australian Defence Force. We greatly value the commitment and loyal service of our veterans, serving members and cadets. 

As a way of saying thanks, we’re honoured to provide every Defence Force veteran, serving member and cadet with a complimentary pass to the Australian National Maritime Museum, and half-price entry for friends and family. 

For more information visit sea.museum/visit/tickets/free-entry-for-defence-force

Legacy Australia

Legacy has 45 dedicated Clubs located across Australia, who provide personalised, local support to 48,000 veterans’ families, including Widows in their senior years, younger Widows with children, and veterans’ dependents with a disability. 

With our shared commitment to serving veterans’ families, we’re proud to partner with Legacy Australia. We’ll be working to make things easier for those families dealing with grief, loss and hardship.  

Find out more about our partnership

Lifeline

To find out more about this great organisation visit legacy.com.au

We've partnered with Lifeline Australia to bolster support services for those living with mental ill-health and to destigmatize the illness that an increasing number of Australians are now experiencing.

Find out more about our partnership

Mother's Day Classic

The nation-wide Mother’s Day Classic fun run raises much needed funds and awareness for breast cancer research. We have been proud corporate sponsors of the Canberra event since its launch in 2007. 

Our team love taking part each year and walk, run or dance their way through the 5km course. Our volunteers also run the CSC tent, and provide much needed high fives and pep talk to participants. And a bit of friendly competition never goes astray, so we sponsor the inter-departmental team trophy for the team who raise the most money. 

To find out more about getting involved in the next event, head to mothersdayclassic.com.au

Get excited by watching our video on CSC taking part in Mothers Day Classic 2020.

Superfriend

Investing in mentally healthy workplaces is part of supporting our customers throughout their working lives. As well as being financially secure, we want our customers to retire healthy.

We’ve recently partnered with workplace mental health organisation SuperFriend; giving our employers access to services that reduce stigma and drive positive change. Our partnership will also support nation-wide research into mental health and advocacy for those with mental health challenges.

Learn more about SuperFriend here superfriend.com.au

ANU College of Business and Economics

CSC has been collaborating with the ANU College of Business and Economics (CBE) to provide university students with a range of professional development opportunities. Hear from our Chief Customer Officer about the partnership here

WORKPLACE GIVING

Since July 2019, our staff have raised over $84,000 for our staff and corporate charity partners, including dollar-for-dollar matching from CSC.

Each year our staff choose two charities to support through our ‘Charity and Community Support program’. For 2021-22 we have chosen to fundraise, donate, and raise awareness for Ronald McDonald House Charities and the Royal Children’s Hospital Foundation. Click the links to donate or find out more about these fantastic organisations.

Promoting communication and connection are vital skills for leaders to combat the mental health fallout for staff and customers during the pandemic, says Commonwealth Superannuation Corporation chief executive Damian Hill.

The 20-year super industry veteran stepped in 'virtually' as CEO in July when CSC's Sydney office was closed and the Canberra site, where most of the public sector and Australian Defence Force super fund's 460 employees are based, was at half capacity.

'In my first two and half months, I have (physically) met four people and certainly not all my direct reports,' Hill says.

Speaking ahead of his session 'Volatility, Anxiety and Amplifying Mental Fitness', at Investment Magazine's Fiduciary Investors' Symposium on November 17, Hill says his introduction to about 70 per cent of employees was in a web-based meeting. Superannuation fund investors can sign up to FIS Nov here.

The former REST chief executive and inaugural chairman of mental health organisation SuperFriend, has been conscious of making sure staff and customers stay connected while the working world remains remote.

'It's not optimal. Like all organisations, we had to make a change on the fly and we stood up our crisis management team specifically about that. We launched additional mental health support with regard to our staff during this period,' Hill says.

'We needed to over-communicate. Our staff are further removed from their managers but in many respects, they feel closer to their managers with a lot more one-on-one time happening through the circumstances.

'We have a peer-support network, optional online sessions with psychologists, and we try to encourage people to share their experience working from home, both the good and the bad.  We encourage our people to perhaps exercise together or meet in a cafe … or eat lunch together to stay connected.

In August, CSC partnered with SuperFriend to support customers and staff and help reduce the stigma associated with mental health, equipping people with important skills to thrive at work.

It has also partnered with crisis support service Lifeline in October to do mental health training for CSC's call centres to support customers in response to Lifeline's forecast of suicide rates to increase by 50 per cent in the coming months. Calls to the service lifted by 30 per cent nationally during the pandemic.

Hill's advice to business leaders is not to be 'afraid of the conversations' about mental health with staff.

'It's the right time for leaders to lead and show that it's okay to have these conversations and de-stigmatise mental health in the workplace,' Hill says.

With one-third of the Commonwealth Superannuation Fund's 800,000 members in retirement phase, support was particularly important for those customers to remain connected while CSC made more than 700 calls to active contributors to offer free general financial advice as they were telling CSC they felt less financially secure during this time.

Meanwhile, mental health was the largest cause for total and permanent disability claims and worth 40 per cent of income protection claims for the Fund's insurance, Hill says.

'We've had to remain vigilant, we've to continue to listen to our customers, we have to look at our claims experience to see where they are, we need to continue to look at engagement with our agencies,' Hill says.

'Mental health, in particular, is a long game.'

Article Source

Support for you?

You will have plenty of support during the program, great people to learn from, our Graduate Advisor and a buddy to help you settle in and show you how we work, and opportunities to participate in coaching, mentor sessions and a tailored Learning and Development program

Will I be guaranteed a job at the end of the program?

On successful completion of the program you will be offered a permanent role at CSC.

Where will I work?

7 London Circuit, Canberra. It’s in the heart of Canberra city.

What’s the salary?

The salary for those who are accepted into the Graduate Program is $75,000 inclusive of superannuation. If you live interstate you may also be eligible to be reimbursed for relocation expenses, up to $2000 per person.

If you’ve applied in previous years you are welcome to apply again, as long as you are eligible.

Need more information?

Check out on our graduate program website at https://www.csc.gov.au/Members/About-CSC/Careers/Graduate-program/ or
Contact our Graduate Program Advisor at [email protected]