A career with Flight Centre Travel Group is an all-encompassing journey. Our comprehensive 14 month graduate program is designed to provide future leaders with hands-on experience and understanding of the highly successful Flight Centre Travel Group business model.
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Beginning with a single double-decker bus in 1973, Flight Centre Travel Group has grown to epic proportions over the past 4 decades, and has transformed into a $19 billion dollar business consisting of more than 40 individual brands. Today, we are one of the world’s largest travel groups and can be found in 23 countries and employ more than 19,000 people globally.
Our purpose is to open up the world for those who want to see. For our people – future you! – this means opening up your world by helping you develop professionally and personally. You’ll deliver amazing travel experiences for your customers and work closely with travel suppliers around the world to provide those amazing travel experiences.
We work hard, travel hard and party hard. We thrive in a performance driven environment, so hard work and awesome results are recognised with incentives, rewards and awards.
We want you to be successful and have a wonderful career with the Flight Centre Travel Group, so we place great time and care into investing in your training and professional development. As a Flight Centre Graduate we arm you with all the tools, training programs, and leadership and career opportunities for you to take charge of your future. You can progress your career as fast as your hard work, results, ambition and ability allows.
About the opportunity
Our 14 month graduate program allows future leaders to discover the business model of one of Australia’s greatest business success stories - Flight Centre Travel Group. With hands on experience working as a Travel Sales Consultant, on your path to leadership, you will learn, discover and contribute to our growing organisation. This is the opportunity that truly allows you to reach your full leadership and business expertise potential.
Amazing highlights of the program include:
- Comprehensive training in sales, leadership and business management
- Learn and develop within a dynamic team with full time, paid and on-the-job experience
- Be mentored by experienced leaders who will work closely with you to achieve your career goals
- Build your professional network by attending exclusive events with the industry's most experienced leaders
- Upon successful completion you will receive your Certificate III in Tourism
- Opportunity to commence in January 2019 or July 2019
- Projects designed to help you develop your leadership skills and standout from the crowd
- One of the best perks of working in the travel industry is the travel discounts, including flights, accommodation, tours, rail, cruise, and more
- Feel better with free health & wellness consultations, discounted gym memberships and fitness challenges
- Comprehensive financial planning advice and products through Moneywise Global
- Additional educational, study and volunteer leave
To come aboard this graduate program you will need to have completed a tertiary degree within the last three years, and hold a credit average or higher. We welcome interest from all disciplines.
You will also need to demonstrate leadership potential, commercial acumen, travel experiences and outstanding customer service skills.
Check out the feedback from our previous graduates!
" The best thing about the Graduate Program is the support that you receive from the inspiring leaders around you, who are constantly encouraging you to achieve your goals. I have been given so opportunities within the company to further my personal and professional growth; such as running business meetings, training sessions. The program has also provided me with opportunities to travel further to places such as America for Educational trips!"
Amy Swan - Student Flights Graduate Consultant
"For me the Graduate Program has been a wonderful foothold into a fantastic organisation. It has allowed me to network with senior leaders and gain an insight I would not have received otherwise. The support you also receive throughout the program is so reassuring. I came into this company with a strong vision for leadership, and for me to achieve this the Graduate Program was a perfect fit in excelling me to this stage"
Nicola Scurr - Flight Centre Graduate Consultant
"Ultimately, the graduate program has allowed me to develop into the professional I've always wanted to be. Getting regular access to awe-inspiring leaders, opportunities to push myself and recognition when I succeed, has inspired me to become a better leader and professional. Participating in this program is honestly the best thing I could have done to develop into the leader I want to be."
Samantha Caisley - Student Flights Graduate Consultant
Here’s a video of one of our ’48 Hour Destination’ episodes that features one of our graduates!
1. APPLY ONLINE
Start your online application.
When you apply, you will tell us about your:
- Employment history
- Travel Experience
- Personal achievements
Then, once you have uploaded your CV, hit submit!
2. VIDEO SUBMISSION
If you’re successful, we will invite you to complete a short video submission answering a few questions about yourself, and why you will excel on our graduate program.
Here’s an example of one of our successful graduate’s submission
3. PHONE INTERVIEW
Two to three business days later, you will receive a notification via email with the outcome of your application. If you’re successful, the next step will be to have a phone interview with a Flight Centre Travel Group recruiter. The phone interview will be a short conversation to find out more about your experience and why you want to work with us. It’s also a chance for you to learn more about the role, salary and benefits.
4. PSYCHOMETRIC TEST ONLINE
The psychometric test can be completed at home, and usually takes an hour. The test is designed to assess your thinking styles and behavioural preferences in the workplace.
5. ASSESSMENT DAY
The Assessment Day involves role-plays, short assessments and behavioural interviews. This is a two-way opportunity for us to assess you on your suitability for the role as well as for you to find out more about Flight Centre Travel Group, the role and our development pathways so that you can make an informed decision. We will ask for your professional references and do pre-employment checks at this stage.
6. JOB OFFER
If you’re successful, we will call you with a job offer within two to three business days of the Assessment Day.
Welcome aboard. Your career with Flight Centre Travel Group begins.
Flight Centre Travel Group, responsible tourism, by operating our business in a manner that respects the environment and wildlife, and benefits local people, their cultures and economies. We believe that our first step is to establish a Responsible Travel Charter that maps out our company’s commitment to develop, promote and sell travel that respects human rights, the environment, and social equality. We work closely with preferred suppliers and tour operators to develop and promote responsible holiday options so future generations can experience the world’s natural attractions. It also offers a range of tours built around social and environmental causes, including volunteering options.
Flight Centre Foundation
The Flight Centre Foundation is the heart of the FCTG’s corporate and social responsibility strategy. It provides company employees with a means to support nominated charities through workplace giving and fundraising initiatives. All staff donations are matched dollar-for-dollar by the company, which also offers a paid program for employees who want to volunteer their time to community charities.
FCTG is working to reduce office-related emissions by adopting a number of initiatives as outlined below. In most of its individual countries of operation, the company has also established direct links with environmental groups to provide customers with the option of offsetting emissions related to their personal and corporate travel.
FCTG is actively working to reduce energy usage by:
- Using sensor lighting in all head office locations
- Installing energy efficient lighting in new tenancy areas, including open plan offices and meeting rooms
- Installing blinds to minimise cooling and heating costs
- Installing multi-purpose devices to reduce the number of appliances in use
Recycling & Waste Reduction
FCTG has taken significant steps to reduce its waste by:
- Ensuring recycling bins are available and accessible
- Printing information only when necessary and moving towards double-sided copying
- Donating old computers and cell phones to charities for re-use.
- Sourcing and using recycled, unbleached, 100% post-consumer paper
FCTG has initiated an Environmentally Sustainable Design program for its retail shops. This system imposes guidelines relating to:
- Fit-out materials, including timber usage, lighting and signage
- Equipment, including water fixtures and fittings; and waste management.
FCTG has a strong health and fitness culture and seeks to provide its people with facilities that allow them to walk, cycle or run to work. Where possible, the company installs bicycle racks, showers, change facilities and lockers in its head office properties. The company has introduced a new sales structure that allows some travel agents to work from home, thereby reducing commuting-related carbon emissions.
Flight Centre Travel Group is one of the world’s largest travel companies. Wherever you work with our company, we share the same purpose, culture and philosophies.
To open up the world for those who want to see. For our people this means opening up their world by helping them develop professionally and personally. For our customers it is by delivering amazing travel experiences. To our suppliers it is working together to provide amazing travel experiences.
Our Product & Brand
FCTG is an independent, Australian-owned retail travel company. Globally we employ around 18,000 staff in countries including Australia, New Zealand, the United States, Canada, the United Kingdom, South Africa, Hong Kong, India, Dubai and China. FCTG is a growth company and we will continue to grow our existing brands as well as introduce new brands to the market.
Our company is our people. We care for our colleagues' health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.
We recognise that our customers always have a choice. Therefore a superior customer service experience, provided with honesty, integrity and a great attitude, is key to our company’s success, as is the travel experience we provide.
Brightness of Future
We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.
We take full responsibility for our own successes or failures. We do not externalise. We accept that we have total ownership and responsibility, but not always control. As a company we recognise and celebrate our individual and collective successes.
Egalitarianism and Unity
In our company, we believe that each individual should have equal privileges and rights. In Leisure and Corporate, in Australia and overseas, and in organically grown and acquired businesses, there should be no ‘them and us’.