Associate Engineer - Catalyst WSP

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Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

Job Responsibilities: 

  • Answer SingTel IPVPN and MS support calls within the targeted Service Level 
  • Provide First Call Resolution (FCR) technical support to SingTel Enterprise  customers via phone and email
  • Log reported faults into ticketing system
  • Provide helpdesk support for general services
  • Provide 1.5 indepth level troubleshooting for IPVPN  and MS Services
  • Manage proactive monitoring service within the targeted Service Level 
  • Provide timely updates to customers on the status of outstanding issues within targeted Service Level
  • Manage customer’s fault enquires and provide quality assistance 
  • Manage incident ticket queue within target defined
  • Support team KPI to meet Time to Restore
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution 
  • Provide escalation to relevant party on prolong outages. 
  • Manage email within the targeted Service Level
  • Manage customer’s special requirements and processes 
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution 
  • Review and improve operational processes to enable operations staff to operate effectively. 

Requirements:

  • A completed diploma from a reputable Polytechnic 
Closing in 15 days
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Closing in 15 days
  • Job type:Graduate Jobs
  • Disciplines:
    Accounting, Actuarial Studies, Administration, Agriculture, Architecture,
    ...
  • Work rights:
    Singapore Citizen, Singapore Permanent Resident
  • Locations:
    Singapore (Singapore)
  • Closing Date:30th Jun 2024, 3:59 pm

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