Claims Foundation Program

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TAL Claims Foundation Program presents itself as the perfect opportunity to anyone looking for a progressive and meaningful corporate career, and for those with an Allied Health, Nursing, or medical background. 

After completing 16-weeks of a structured industry leading learning program, students on the program will qualify as a Claims Consultant enabling you to work as part of the broader TAL Claims ecosystem at TAL, supporting Australia’s largest superfunds and their members to assess Life Insurance Claims. 

As a trainee on the Claims Foundation Program, you will receive.

  • 16 weeks full-time structured professional development program. The next cohort commences full time on October 30th 2023 and then we have another starting in Feb/March 2024.
  • 5 weeks of theoretical industry and regulatory training followed by hands-on practical experience, learning on the job, managing Life Insurance Claims with a dedicated trainer.
  • An industry recognised qualification, Certificate IV in Life Insurance
  • Access to a team of career mentors and technical specialists to help you navigate your career.

Specifically, this will include the topics:

  • What life insurance is
  • The different types of life insurance
  • The different ways life insurance can be obtained by our customers
  • The legislation that sits behind life insurance policies and the assessment timeframes.
  • How to assess a life insurance claim
  • A basic understanding of medical terminology and medical conditions to assist when assessing claims.

On a day-to-day basis you will:

  • Independently manage a portfolio of life insurance claims end-to-end
  • Assess, analyse, calculate, and finalise claims payments
  • Work with a team of external and internal specialists in the health and medical industry to assess life insurance claims.
  • Work with our customers and partners while providing exceptional customer service and compliance.
  • Participate in case conferences, peer case discussions, and instructing third party service providers

Who we are looking for:

We’re looking for individuals with transferable skills and knowledge and for those who are looking for a progressive and rewarding career in the Life Insurance industry. We will consider all work backgrounds; however, tertiary qualifications in the following disciplines will be highly regarded:

  • Nursing
  • Allied Health, Physiotherapy, Chiropracting, Remedial Massage or Sports Injury Management.
  • Medical administration
  • Counselling or Psychology
  • Accounting, Legal, Finance and Tax Professionals.

Key skills that we will consider include:

  • Good communication skills, and the ability to build rapport and empathy with customers during difficult times
  • An innate curiosity and passion to continue to learn
  • A high attention to detail
  • Experience with supporting people through crisis management, rehabilitation or recovery and utilising your knowledge towards a role where you can continue servicing and helping people but in a corporate environment.

Our Benefits:

  • TAL is committed to providing professional and educational support so that you can excel in your role, 
  • Company-paid income protection insurance, and life and total + permanent disability insurance.
  • Discounted private health insurance plans with NIB.
  • Wellbeing resources to support your physical, nutritional, mental, and financial health.
  • Our Sydney offices have fitness facilities, a fully equipped onsite gym, daily onsite classes in Boxing, HIIT, Yoga, Pilates, Zumba.
  • End of trip facilities including bike racks and showers,
  • Our Melbourne office is currently relocating and will have the same facilities by early 2024.
  • Discounts on everyday spending at over 350 popular Australian stores.
  • Community Days - paid leave to give back to the community either volunteering, mentoring, or fundraising causes of your choice.
  • Blended ways of working - mix of working from home and in the office.
  • Parental Leave - Support following the birth or adoption of a child. Permanent full time and part time employees are entitled to 12 weeks paid parental leave within 12 months of your child’s birth.
  • Flexible Work Arrangements - These arrangements include work from home, flexible working hours, part time work and job sharing (once initial training has been completed).
  • TAL’s Social Club - with a calendar of events and activities each month, you will be sure to find something that appeals to you, whilst having fun along the way.
  • Learning and Development Access to world class learning and development programs in Leadership, Project Management, Change Management to name a few!
Closed 3 months ago
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Closed 3 months ago
  • Job type:Graduate Jobs
  • Disciplines:
    Exercise Physiology, Health, Health Policy and
  • Work rights:
    Australian Citizen, Australian Permanent Resident
  • Work from home:Hybrid remote
    Hybrid remote

    Employees are allowed to work remotely some of the time but most of the work is done at the company’s physical office. Remote work is considered a perk or a privilege. For example, an employee may work from home for 1-2 days per week.

  • Locations:
    Sydney, Melbourne





    Oct 2023 (approx)

  • Closing Date:30th Nov 2023, 12:59 pm


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