Client Support Officer – Social Day Programs

About the role: The client support officer is responsible for maintaining timely and accurate scheduling of HCC transport services within the route match system, for clients approved to receive services via the Australian governments "my aged care" system as well as the maintenance of the transport volunteer roster & mileage reimbursements. Duties include:

• Develop and maintain consumer care plans.
• Process customer transactions.
• Resolve customer phone and online enquiries.
• Schedule services for customers/ clients.
• Take customer bookings.
• Other duties specified by the supervisor/ manager.

About you:  To be successful in this role you will have:

1. Certificate III in a related field
2. Drivers Licence (Class C) – NSW

Working with us: THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Variable Leave days, Proactive Wellbeing Initiatives, Waves Aquatic Membership Discounts, Onsite Parking and Onsite Cafe. Position details: S1096, Permanent, Full-time role Salary: From $66.5k p.a. + Superannuation + organisational bonus (up to $2k) + individual bonus (up to 2% of base salary) Next steps: Please review the Position Description available on Council’s Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on 16 February 2024. Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check. The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.