IMT Service Desk Cadet/Graduate

Do you want to kick start your career in Local Government ? 

About Our Council 

Georges River Council is a leading, people-focused organisation with approximately 600 staff members. Our people are working to make the Georges River area an accessible, green, diverse and innovative community and economy. We are dedicated to providing vibrant public places, sustaining and developing a thriving creative culture, helping protect our natural environment, and making our suburbs more liveable.

The Role

The IMT Service Desk cadet or graduate will support the Information Management Technology team to deliver activities of Council through the provision of Technology support across Council in a proactive and customer focused manner.

The cadet will be provided with work-based training at Council, whilst being required to study a relevant undergraduate degree at a university. This role will gain experience in the efficient and accurate resolution of incidents raised in the helpdesk within agreed time frames and service levels, while attending to service desk enquiries with a strong customer-focussed approach. You will also assist with installation, support, and maintenance of IMT applications, hardware and infrastructure in line with ITIL service management framework.

What We Offer

• Multiple cadet or graduate temporary positions (Up to 2 years)
• Cadet: Temporary, Part-time - 21 hours per week (3 days per week)
  • Salary from $51,150.68 - $58,595.89 per annum pro rata plus 11% superannuation 
• Graduate: Temporary, Full-time - 35 hours per week 
  • Salary from $58,048.15 - $67,255.96 per annum plus 11% superannuation
• Flexible working arrangements 
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Health and Wellbeing Paid Leave
• Employee Assistance Program
• Salary Packaging Options
• Employee Rewards Program
• Ongoing education and resources

Successful candidates will have

• Enrolled in a Degree in Information Technology (or related field) or recently completed a Degree in Information Technology (or related field)
• Ability to deliver high quality customer service to agreed service levels and standards
• Ability to understand and learn technical terms and processes associated with Information Technology operations
• Demonstrated ability to learn and use electronic business applications
• Demonstrated time management skills
• Flexibility to work as part of a roster to carry out duties on the Help Desk counter, call centre, IT service management (ITSM) system, and administration throughout the day and across the week to meet operational requirements
• Capacity to swiftly acquire new skills and adjust to evolving technology needs, particularly in the context of help desk support 

   

   

   

The FutureGEN Program 

Georges River Council's FutureGEN Cadetship Program provides undergraduates, the opportunity to develop professional skills, undertake tailored learning and development activities, and receive mentoring from senior staff. At Council we aim to provide you with invaluable experience, where you will also be making a difference to improve the quality of life of our diverse community. With our support, you will work on important community projects from day one, with real responsibilities and real outcomes.

As part of our entry level talent program, you will have an opportunity to engage in networking events which are focused on personal and professional development with other FutureGEN program members across Council.

Eligibility 

Cadet - To be eligible to apply, you must be completing your penultimate or final year of a relevant university undergraduate degree. You will need to be enrolled in the degree for the duration of your contract. 

Graduate – To be eligible to apply, you must have successfully completed a relevant university undergraduate degree

If you have made a positive commitment to further your career and you possess the attributes located in the complete Position Description then submit your application today!

 Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

If you would like further information on this role, please contact Garuthman De Silva, Head of Technology 9330 9401.

Applications must be completed and submitted via our website. Closing Date:  Friday, 17 May 2024 at 11.59 PM AEST.

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.