Customer Service Representative - CommSec

• We are an energetic team who thrive in fast paced environments
  
• Together we support our CommSec customers with a high level of service
  
• We offer a hybrid work environment (a mix of home and office - post probation)
  

Do work that matters:

As a full time Equities Associate, you'll be the first point of contact over the phone for many of our customers. Your responsibilities include:

• Connecting with our customers, building strong rapport through meaningful conversations
  
• Understanding and identifying customers' issues, using problem solving skills to deliver relevant and effective solutions that create a positive outcome
  
• Educating clients on our products, services and processes in an efficient manner and have the ability to articulate complex issues in an effortless way.
  

See yourself in our team:

CommSec is our market leading trading platform providing customers with free access to live prices, price charts and portfolio watch lists with the ability to buy and sell shares online. CommSec provides a high level of customer service to complement our products and services. Our contact centre based at Darling Harbour is the key for ensuring the clients of CommSec receive the best care and service when it comes to their investment portfolios.



We're interested in hearing from people who:

• Are passionate about helping customers
  
• Have a genuine interest in financial services and equity markets
  
• Demonstrate the ability to grasp concepts and systems quickly
  
• Can commit to commencing in the role Monday, 2nd October, 2023
  
• Are available to work Monday to Friday between the hours of 8am to 6pm. Your shifts are approx. 8 hours long / 38-hour week.
  

What's in it for you?

Working with us means that you'll have a range of benefits. Some of these include:

• A hybrid working environment post probation (6 months)
  
• A range of leave options
  
• Professional development that will support you in your career growth
  
• A full time, permanent position working Monday to Friday.
  

Where will you go?

If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key.



If this sounds like your next opportunity, apply now!

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.