IT Service Desk Intern

OVERVIEW:

This Internship is available to you through Gradability’s GAP Program,

The Gradability Accelerator Plus (GAP) Program is designed for international and domestic recent graduates and 2nd and 3rd year undergraduates and combines interactive, virtual learning to enhance your business skills with practical experience gained through an internship with one of over 11,000 Host Employers.

• Gain real life hands-on experience through a 12-week internship with a reputable Australian business
• Receive industry-leading training to prepare you for the internship, covering the most in-demand soft skills, incl. communication, teamwork, time management, and more
• Increase your chances of being offered a paid position by your Internship Host Company. Up to 40% of our students are offered paid employment with their Host Employer, depending on the cohort.

2024 PROGRAM FEES

Payable by a three instalment payment plan.

IT & Engineering

Total Program Fee: $4,150 includes $4,000 Tuition and $150 Admin Fee, payable in three parts:

• First Instalment $1,150
• Plus 2 Instalments of: $1,500

All other Courses

Total Program Fee: $3,650 includes $3,500 Tuition and $150 Admin Fee, payable in three parts:

• First Instalment $1,150
• Second Instalment: $1,500
• Final Instalment: $1,000

ABOUT GRADABILITY:

Gradability is Australia’s largest dedicated graduate employability specialist.

Since 2008, we have helped over 35,000 graduates start their professional careers in Australia, primarily through our Professional Year Programs (offered under the Performance Education brand) but also through our various partnerships with universities and higher education providers.

We are part of the SEEK Group and we believe in a world where every graduate has the skills and opportunity to pursue the career of their choice.

Our main purpose is to help recent graduates to be successful in launching their career in Australia.

ABOUT THE ROLE

The intern will gain experience in;

• Setting up PCs
• Network and PC trouble shooting
• Servers
• Installation and configuration of hardware, software and systems
• Monitoring computer systems and network
• Potential Graduate opportunity upon completion of internship

YOU WILL LOVE THIS ROLE IF:

• You are passionate about IT and looking to develop a career in networking
• Excited to gain experience in a hands-on, practical role
• You enjoy working as part of a small yet highly experienced team

ABOUT YOU:

• You are a strong communicator and have a keen sense of customer service  
• You have a sound understanding of IT support and troubleshooting principles for hardware and software products
• You are genuinely passionate about IT and are looking for a career in IT Support
• You are highly coachable and are looking to learn as much as possible within the IT space
• You are prepared to work your way up from learning the basic skills in this area

RESPONSIBILITIES:

• Assist external clients with setting up their PCs, installation and configuration of hardware and software systems.
• Answer calls and provide face to face IT support for clients