Services Australia 2025 National Graduate Program - Service design stream

The ideal candidate  

We want graduates who are bold and forward-thinking and who can bring big ideas.

We're looking for a range of people to join us and are committed to providing an inclusive workplace. We value our staff for their unique qualities, ideas and perspectives and support all staff to bring their whole self to work.  

For our design stream, we're looking for graduates with degrees in the following subjects:

• design (general) 
• graphic design 
• human-centred design 
• interaction design 
• product design
• service design
• user experience 
• customer experience 
• accessibility 
• user research 
• digital experience 
• digital media. 

We’re also looking for graduates with a degree in any of these subjects and related areas: 

• accessibility
• communication
• design innovation
• design thinking 
• philosophy
• psychology 
• sociology 
• web design. 

If you have any of the above degrees, you can apply to both our service design and generalist streams. If you’re assessed as suitable for both streams, we’ll try to match you in the service design stream first. 

Once you start, you’ll stay in the service design stream for the duration of the program. 

Range of work

In the design stream, your role will support the delivery and operation of digital platforms and systems that improve government service delivery for the Australian community. 

You may work on a range of projects and tasks which could include: 

• Using evidence-based approaches to help create accessible solutions. These will be based on users’ needs, aims and behaviour that meet Australian Government standards and guidelines. 
• Applying user centred design/user experience design (UX) methodology to deliver enterprise outcomes and improvements to stakeholder and user experiences. 
• Participating in user research to design simple, effective and accessible services and make recommendations to inform design solutions. 
• Conduct qualitative and quantitative user research to understand and define current and future user needs, behaviours and motivations. 
• Helping develop design assets such as user flow, prototypes and wireframes. As well as other assets for proof of concept, usability testing and validation of designs with users. 
• Contributing to the development and continual enhancement of digital products. 
• Helping to give advice on digital accessibility. This includes conducting assessments against the Web Content Accessibility Guidelines and other relevant standards.  

What you'll get

We offer:  

• a competitive salary, ranging between $66,310 - $73,906 depending on your qualification level
• progression to an APS5 classification at successful completion of the program
• a range of development opportunities to shape your career in the Australian Public Service 
• flexible working arrangements to help you maintain your work-life balance
• a variety of leave options, including 4 weeks of annual leave
• employer superannuation contributions of 15.4%
• a variety of leave options, including 4 weeks of annual leave.

Why you should work for us 

We make government services simple so people can get on with their lives.   

Every hour of every day in Australia, people in need turn to the Australian Government for help. In those moments, our agency responds.  

We rise to challenges fuelled by the knowledge that what we do matters. Our work can be challenging but is also rewarding, and suits people who are resilient and embrace innovation and change. We help customers at key moments in their lives. Whether helping customers, supporting strategic policy, leading whole-of-government initiatives, or excelling in various roles, everyone in the agency makes a real difference to Australians.

We're an agency that helps people and we're committed to progress, constantly moving forward to deliver services that are simple, helpful, respectful and transparent.   

Eligibility 

To be eligible for the program, you must be an Australian citizen.

You’ll need to have successfully passed and completed:

• an undergraduate degree within the last 5 years
• a postgraduate degree within the last 5 years.

If you got your degree overseas, you’ll need to have it recognised by the Department of Education.

Inclusivity 

We're committed to providing a work environment that values inclusion and diversity and supports all staff to reach their full potential. We have a range of workplace diversity and inclusion strategies, policies and initiatives in place to achieve this.  

Our program includes an Affirmative Measure to help employ Indigenous Australians. You can apply to our program using this measure, through the Australian Public Service Commission's Indigenous Graduate Pathway.   

We also have an Affirmative Measure for Australians with disability. Our team would be happy to talk with you about any reasonable adjustment you may need.