What can Employers and Universities learn from each other about engaging students or graduates?

Posted by UNSW Business School

Nov 27th, 2024

We don’t claim to have all the answers but hope to share some insight into what’s working well at universities which are the breeding grounds for Gen Z. When you reflect on the elements that are well received amongst grads in your programs, you’ll quickly realise that it is those interactions or activities that include engagement with real people that are the most memorable and impactful.

Peer-led or Peer-assisted support

You might think “We do this already. We have buddies, mentors and as a cohort rolls off the grad program, they become champions for the next cohort.” Perfect. Now, what does this look like at universities?

Typically, a student will take a lecture for a course with hundreds of other students and often choses to watch the lecture online, allowing for minimal engagement. The content is then followed up in smaller groups led by an academic called tutorials. For some, this is enough to get a grib on the content and feel connected, while others seek more help. This is where Peer Assisted Study Sessions (PASS) come in.

The role of PASS in student success

PASS plays a pivotal role in supporting student success. Designed to enhance learning and academic achievement, PASS offers a collaborative environment where students can engage with challenging course material alongside their peers. The sessions are led by individuals who have excelled in the courses themselves, called PASS leaders.

One of the most rewarding aspects of this program is its evolution. Over time, PASS has demonstrated that structured peer learning initiatives can significantly enhance both academic success and employability skills.

87% of students who have participated in PASS have reported that their grades have improved.
94% agreed that it had assisted with their understanding of the course content.

Whilst the main motivation for students to attend PASS is centred around their academic success, the additional positive side effect is that PASS builds connections with peers and a sense of community and belonging.

The heros of PASS: student leaders

The real heroes are the student leaders who commit to facilitating weekly classes, supporting diverse students, and learning the art of feedback, communication, and leadership. PASS Leaders experience significant personal and professional growth and develop the skills employers are after whilst giving back. One leader remarked “The experience helped me develop my teaching and interpersonal skills.” Students who attended the sessions expressed appreciation for the clarity and effectiveness of the content delivered by the Leaders. One student stated, “The tips and tricks, and the detailed and simple explanation of complex topics, were super useful for exam practice.”

Aside from skills development, PASS provides an opportunity for leaders to undertake paid work. Between 2023 and 2024, UNSW Business School hired 50 PASS Leaders to deliver around 50 study sessions each week for undergraduate and postgraduate students.

PASS: more than just a study program

PASS is more than just a study program; it’s a community-building initiative that empowers students to succeed academically and personally. By fostering collaboration, enhancing learning experiences, and supporting students, PASS continues to make a significant impact at UNSW Business School. With its free offerings and emphasis on peer learning, PASS not only enriches the academic landscape but also lays a solid foundation for students’ future success in their careers. The program's contribution to employability skills development ensures that students leave with the tools they need to excel in the workforce.

Could the PASS model work for your organisation?

Employers can take a page from the PASS playbook by integrating structured peer learning and support systems into their graduate programs. By doing so, they can enhance the learning experience, foster a sense of community, and develop the employability skills that are crucial for career success. When students and graduates are given the chance to learn from and support each other, it creates a thriving environment where everyone benefits.