ACS Foundation
Desktop Support Graduate
AI Job Summary
About Us
We are a major retail organisation, with our head office based in Melbourne.
About the Role
The purpose of the Desktop Support Graduate role includes:
- To provide ongoing phone support, remote troubleshooting and training on all system applications running at stores and Support Group.
- To monitor and maintain all incidents logged in the incident management software.
- To offer all Support Group Team Members the first point of call for support for all their IT systems and applications issues.
- To give feedback and advise the IT Department on system usage, user difficulties, software defects and areas for improvement.
Role Responsibilities
Provide 1st & 2nd Level IT Support to stores and support group via phone and in-person, including, but not limited to the following systems:-
- POS software and hardware, including EFTPOS.
- Mobile/PDA devices.
- LAN and WLAN networks (stores).
- Telstra services, including PSTN, ISDN and ADSL.
- PABX and IP-based phone systems (stores).
- Assist users with PCs, laptops, mobile phones printers, software and/or hardware technical issues & difficulties.
- Prioritise issue resolution to ensure minimal impact of incidents.
- Ensure all BOS and POS systems are operating in a secure and stable environment.
- IT call login software maintenance.
- Support other IT Teams.
- Perform basic systems administration tasks.
- Incident and request lifecycle management.
Essential skills
- Strong Telephone and Communication Skills.
- Tertiary qualification in IT.
- Ability to work effectively in a fast-moving and changing environment.
- Ability to perform under pressure.
- Ability to work to a deadline, encompassing good time management.
- Ability to work in a team, whilst also being able to work unsupervised.
- Knowledge of Windows operating systems.
- Experience in troubleshooting hardware and software issues.
Desirable Skills
- Experience in POS or other retail systems is preferred but not essential.
- ITIL qualification is preferred but not essential.
- Experience working in a retail environment is preferred but not essential.
This role amounts to $55,582 including superannuation for a Graduate working full-time for 12 months.
Closed a year ago
- Job type:Graduate Jobs
- Disciplines:Computer Science, Engineering Software, Information Systems,...
- Work rights:Australian Citizen, Australian Permanent Resident,...
- Locations:Victoria, Melbourne, Melbourne...
- ACCEPTS INTERNATIONAL
Yes
- VACANCIES
1
- POSITION START DATE
Nov 2023 (approx)
- Closing Date:16th Nov 2023, 2:15 am
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