IT HelpDesk Intern

About Us

We are a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective.

Role Responsibilities

EUC tasks:

• Build and maintain good stakeholder relationships.

• Coordinate with 3rd Party vendors for delivery of IT equipment.

• Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc

General:

• Ensure that best practices and standards are followed.

• Identifying the areas of improvement and implement them within timelines.

• Initiate, demonstrate, and assume ownership of improvement areas of functionalities.

• Follow established guidelines, processes, design standards and enterprise development.

• Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.

• Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.

Stock management:

• Manage hardware stock level, and order IT equipment as required.

• Always ensure availability of end user devices.

About You

• You must be undertaking a relevant IT/Computer Science/Related Degree, preferably a penultimate year or final year student.

• The successful candidate will be flexible and able to work full-time.

• 1-2 years Knowledge of Active directory, Service now, incident management and call-handling skills

• Good understanding of Laptop, desktop, software, imagining & Printers etc.

• Understanding business priorities, impact, and urgency across all areas.

• Strong customer service skills and ability to communicate via phone, email, and live chat.