IT HelpDesk Support
AI Job Summary
About Us
We are a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective.
Role Responsibilities
EUC tasks:
Build and maintain good stakeholder relationships.
Coordinate with 3rd Party vendors for delivery of IT equipment.
Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc
General:
Ensure that best practices and standards are followed.
Identifying the areas of improvement and implement them within timelines.
Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
Follow established guidelines, processes, design standards and enterprise development.
Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
Stock management:
Manage hardware stock level, and order IT equipment as required.
Always ensure availability of end user devices.
About You
You must be undertaking a relevant IT/Computer Science/Related Degree, preferably a penultimate year or final year student.
The successful candidate will be flexible and able to work full-time.
1-2 years Knowledge of Active directory, Service now, incident management and call-handling skills
Good understanding of Laptop, desktop, software, imagining & Printers etc.
Understanding business priorities, impact, and urgency across all areas.
Strong customer service skills and ability to communicate via phone, email, and live chat.
This role will amount to $46,000 tax-free for a student studying a relevant IT degree working full-time for 12 months.
- Job type:Internships
- Disciplines:Computer Science, Information Systems, Information Technology
- Work rights:Australian Citizen, Australian Permanent Resident,...
- Locations:Brisbane
- ACCEPTS INTERNATIONAL
Yes
- POSITION START DATE
Sep 2024 (approx)
- Closing Date:13th Sep 2024, 1:59 pm
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