Join the Team at Adica Insurance 

Where people come first and possibilities follow. 

About the Opportunity 

Looking for a role that works around your life, not the other way around? This part-time Customer Service Officer position is perfect for students or anyone wanting flexible hours. 

You will be part of our friendly and supportive Contact Centre team, helping customers with their insurance queries, from policy changes to renewals, and making every interaction a positive one. 

This is a hybrid role based at our centrally located St Kilda Road office, with a minimum commitment of 15 hours per week. Your shifts will likely include every Saturday, and we can offer flexibility around your study or other commitments. 

What You’ll Be Responsible For 

• Answering inbound calls from customers about their insurance policies 
• Assisting with policy changes, renewals, and general enquiries 
• Delivering efficient, accurate and friendly service every time 
• Following relevant laws, regulations, and company policies 
• Creating positive customer experiences in every interaction 

What You’ll Bring 

• No experience? No problem. We provide full training 
• A genuine passion for helping people and delivering great service 
• Strong attention to detail and accuracy 
• The ability to stay positive and focused in a fast-paced environment 
• Self-motivation and resilience, especially when working remotely 
• Bonus points for any previous contact centre or customer service experience 

Why You’ll Love Working at Adica 

At Adica, our people are our greatest asset. We’re proud to be recognised as an Employer of Choice, reflecting our genuine commitment to a positive culture, flexibility, and people-first values.  

• Big discounts on car insurance for you and your family. 
• 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks). 
• Quarterly Wellbeing Leave days and the ability to swap Public Holidays. 
• A supportive Wellbeing Program and year-round employee events. 
• Monthly recognition awards and annual Excellence Awards. 
• Strong culture of internal progression and career development 
• Access to the Go1 learning platform with thousands of courses   
• Leadership development with Hello Monday to support your growth 
• Hybrid working model- the best of both worlds. 
• Employee Assistance Program (EAP) – free, 24/7 support for you and your family. 
• ...and more, because your wellbeing truly matters to us 

Who We Are 

Adica Insurance exists to make insurance more human more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we’re creating a workplace where people thrive, teams collaborate, and customers feel truly supported. 

What to Expect from Us 

We’re committed to creating an inclusive and accessible workplace. Once you apply, our Talent Team will review your application. If you're shortlisted, we'll reach out for a phone chat, followed by one interview. We’ll keep you updated throughout because clarity matters. 

If you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out. 
If this sounds like the perfect fit for your lifestyle, we would love to hear from you. Apply today and bring your great attitude, and we will provide the training and support you need to succeed.