AMP Bank-Customer Service/Onboarding Team Member

If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? 

We’re wondering the same thing.

We’re building something new

We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to make banking easy for everyday Australians and small businesses.

No paperwork. No red tape. No complicated processes or confusing financial chat. Just simple, smart banking; a tap away. The way banking should be.

We’ve got the tech. We’ve got the approach. We just need the team to help us take AMP Bank to market in early 2025 and make it the best digital banking experience Australia’s ever seen.

We need industry stirrer-uppers

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if.

 What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new. 

Specifically, Customer Service and Onboarding Team Members who won’t be boxed in by job title

In a customer-obsessed business, having a rockstar customer care team isn't just important—it's the entire plotline. We are literally building the team, so you’ll be among the *first* to join us, setting things up from scratch and shaping the way we deliver for our customers. This means your role will change and grow over time.

With multiple roles available, you’ll have the chance to specialise in either the customer onboarding experience or customer service. Essentially, this is handling Know Your Customer (KYC) procedures or supporting customer queries across a mix of digital channels - phone, email, live chat, and in-app messaging. But rest assured, this isn’t your typical contact centre gig.

You’ll need to be in the office five days a week during the training and upskilling phase - but hey, we actually enjoy spending time together! Plus, you’ll need to be able to accommodate shift patterns, including weekends. 

What makes this role different? It’s all about you driving the customer experience. Forget unnecessary KPIs - success here is about making customers genuinely happy, not getting off the phone quickly.

Please note that to be aligned with the launch of our new Bank- the start date of these roles are Monday 6th January, 2025.

What matters

• Previous experience working in a fast-paced environment providing consistent and outstanding levels of customer service

• Proven track record of taking ownership of customer issues and seeing them through to resolution

• Experience in KYC/KYB is desirable but not essential for some of these roles

• Experience in lending assessment is desirable but not essential for some of these roles

• Starting with the customer in mind

• Being curious, always asking why, what and how

• Playing as one team, making the Bank’s goals our own

• Ability to deal with ambiguity and make informed decisions without always having all of the necessary information

 What doesn’t matter

You don’t have to be from the finance world, as long as you’re obsessed with creating 6-star customer experiences. 

Imagine the lovechild of a fintech startup and a big four bank

Whilst we’re starting from scratch, we’re doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank’s success in the UK) and the financial muscle of AMP’s 175 year heritage.

For you it’ll feel like working in a start up, without the personal risk of actually joining a start up!

Take that. Add you. Shape who we become.

So, there are still a lot of unknowns. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we’re 110% in this together. So, you won’t go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It’s about moving fast, working together and being transparent in everything we do. 

This is how we’ll make AMP Bank happen.

It’s not for everyone, but it might be for you

- Real ownership, early: You’ll have the autonomy to own projects, make decisions, and make a genuine impact from day one. No waiting around—this is your chance to shape the future

- Cross-functional teams: You’ll be working alongside tech, product, and customer teams. When something needs fixing, we fix it together. It’s fast-paced, it’s hands-on, and it’s how real progress happens

- Startup vibes, no risk: It’s the best of both worlds—think of it like a tech startup but with the security and backing of a well-established brand. All the excitement, none of the worry about whether your next pay cheque will come

- Growth opportunities: Whether you see yourself stepping into a leadership role and building your own team, or moving across different functions, there are real opportunities here. Internal movement is our thing, and as AMP Bank grows, so do you

So, roll up your sleeves. There’s work to be done. 

Sure, it’s going to be a fast, furious, challenging ride. It’s new for us too. But that’s the thrill of it. So, roll up your sleeves and burn your suit. There’s work to be done. 

Let’s build the bank you wish existed 

Let’s get rid of the old school, the outdated and bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be.