Are you a law or justice student eager to dive into the legal world? As an Administration Officer at QCAT, you'll be at the forefront of Queensland's justice system, gaining hands-on experience and making a real impact. This role is your gateway to understanding the intricacies of tribunal operations and building a solid foundation for your legal career.

What you'll do:

• Perform accurate computer-based processing and data entry using QCAT’s file management systems.
• Prepare and update legal documents using Microsoft Office programs such as Word, PowerPoint, and Excel.
• Manage client and public enquiries effectively using appropriate questioning, problem-solving, negotiation, and conflict management skills.
• Prioritize tasks in a fast-paced, high-volume environment to meet customer service standards and timeframes, ensuring effective hearing support services.
• Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
• Undertake general administrative tasks as required by Team Leaders and/or Managers to support QCAT services.

What we are looking for:

• Tech savvy: Intermediate proficiency in Microsoft Office applications and the ability to quickly learn new systems.
• Detail-oriented: Ability to perform repetitive tasks according to set procedures with precision.
• Time managment: Capability to complete workload within established timeframes and adjust priorities as needed.
• People person: Strong interpersonal skills to establish and maintain cooperative working relationships with colleagues, stakeholders, and the public.
• Effective communicator: Ability to communicate effectively with individuals from diverse social, cultural, economic, and educational backgrounds.
• Inclusive mindset: Commitment to workplace equity, diversity, respect, and inclusion.

Perks of the Role:

• Real-world experience: Gain practical experience in the justice field and understand the inner workings of a tribunal.
• Skill development: Enhance your skills in document preparation, client management, and administrative support.
• Networking: Build connections with professionals in the justice system and other government entities.
• Supportive environment: Work within a professional team that values collaboration and supports your growth.

How to apply:

Apply via Smart Jobs and submit:

• Your resume (3 - 4 pages recommended).
• A cover letter (2 pages maximum) explaining why you would like to work for us, what personal qualities you will bring to the role and a brief overview of your relevant skills and experience.