Customer Service Specialist (IAM)

About efm   

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. 

At efm, you will gain exposure to diverse industries and develop transferable skills like strategic thinking, problem-solving and project management. The work is complex. The environment is fast-paced. The people are driven. Are you ready?


About the role

We are currently looking for motivated Customer Service Specialists, or Internal Account Managers (IAMs) as we call them here, to join our dynamic and vibrant team. Reporting to a Customer Service Team Lead, you will be responsible for delivering an unparalleled experience to your dedicated portfolio of customers. 

Role Responsibilities

At efm no two days are the same! That said, the core duties of the role include:  

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Skills and Experience 

• Sound computer skills including Microsoft Office Suite 
• Strong written, verbal communication and problem-solving skills 
• Tertiary qualification or 2+ years experience in Customer Service 
• Resilience, passion and ability to work under pressure 
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results 

Why join efm 

At efm, you’ll be a valued part of a fast-growing company that’s respected as the leader in its field.  

You will: 

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer
• Comprehensive coverage of travel expenses and accommodation provided for annual efm events in Melbourne