Location: Campbellfield, Melbourne VIC
Employment Type: Full-Time

Join Australia's Leading 12V Entertainment Brand

Are you a creative, organized and customer focused graduate looking to kick start your career in marketing and customer service?

We're looking for an enthusiastic Marketing Assistant / Customer Service Representative to join our growing team. This is an exciting opportunity to gain hands-on experience across digital marketing, social media, eCommerce and customer service while working in a supportive, family-owned Australian business.

If you're proactive, enjoy learning new skills, and love creating engaging content while delivering outstanding customer experiences, we'd love to hear from you.

About Us

ENGLAON is Australia's leading specialist in premium 12V TVs and entertainment solutions for caravans, motorhomes, boats and off-grid living. Based in Melbourne, we are passionate about innovation, customer satisfaction and delivering exceptional products to customers across Australia and New Zealand.

About the Role

This is a diverse role combining customer service, digital marketing, and eCommerce support. Every day is different, making it ideal for someone who enjoys variety and wants to develop a broad range of business skills.

Key Responsibilities

Marketing

• Create engaging social media content across multiple platforms 
• Create EDM (Email Marketing) campaigns using Klaviyo 
• Update product information, images and descriptions on our website and online marketplaces 
• Contact influencers, content creators and media agencies regarding collaboration opportunities 
• Assist with advertising campaigns and marketing projects 
• Report marketing activities and project progress to the Director/Manager 

Customer Service

• Respond professionally to customer enquiries via phone, email, website and social media 
• Reply to Google Reviews and customer feedback promptly and professionally 
• Assist customers visiting our showroom 
• Ensure our showroom and product displays are clean, organized and well presented 
• Build positive relationships with customers and provide exceptional service 

About You

We're looking for someone who is:

• Friendly, confident and enjoys helping people 
• Creative with excellent written and verbal communication skills 
• Organized with strong attention to detail 
• Self-motivated and able to manage multiple tasks 
• Comfortable using social media platforms professionally 
• Willing to learn new systems and marketing tools 
• Positive, proactive and enjoys working as part of a small team
• Experience using Canva or Adobe Creative Suite 

Skills & Experience (preferred but not essential):

• Knowledge of social media platforms (Facebook, Instagram, TikTok, LinkedIn) 
• Basic understanding of digital marketing 
• Experience with Shopify, Klaviyo or other eCommerce platforms 
• Strong Microsoft Office or Google Workspace skills
• Degree in Marketing, Business, Communications or similar